Customer Service help thread (Did you get screwed by a company?)

With the massive screwups that CC seems to have almost every week in regards to their ads, their customer service, etc, I felt the need to give you an avenue to vent your frustration and possibly see some results.

Now, first and foremost, this is not a revenge thread for what they have done over at DVDTalk (and could do here at any time). This is also not a thread for you to avenge a douchebag employee that you don't like. This thread is for you if you feel you have been legitimately wronged by deceitful employees, ads or sales practices in an effort to fraud, bait and switch, or otherwise lure you into buying something and them not following through on their policies. This applies for any company, to be quite honest.

Let's say you feel you've been wronged. What do you do now?

Your first avenue is to complain directly to the company. Email is the easiest, but if you want to bring more attention to the matter, more work needs to be done. You could mail a complaint to their corporate offices. You could file a complaint with your state's Attorney General if you think it's an agregious enough of an offense. The least effective but perhaps most satisfying route is to register a complaint with a consumer affairs reporter or agency.

When emailing a retail organization (or anything else), never use a web form if at all possible. Always use direct email, so you can have a copy of everything you send. You can also request a read receipt, but that doesn't always work or mean anything.

Linktastic

Vent your frustration:
www.consumerist.com
www.clarkhoward.com

Tell them how you feel:

Email Circuit City (direct link coming)
Circuit City Stores, Inc.
Attn: Customer Support
9954 Mayland Dr.
Richmond, VA 23233
1-800-843-2489

Email Best Buy (direct link coming)
Best Buy
Corporate Customer Care
P.O. Box 949
Minneapolis, MN 55440
1-888-BEST BUY (1-888-237-8289)

Email Fry's
Fry's Electronics
600 East Brokaw
San Jose, CA 95112 USA
1-877-688-7678 or 1-800-856-9800

Email Walmart (direct link coming)
Wal-Mart Stores, Inc.
Attn: Customer Service
702 S.W. 8th Street
Bentonville, AR 72716
1-800-WALMART (1-800-925-6278)

Email Blockbuster (Not direct, outsourced)
Blockbuster
1201 Elm Street
Dallas, TX 75270 (this is a related address, may or may not reach intended people)

Email Gamestop (use link below?)
www.tellgamestop.com
GameStop
625 Westport Parkway
Grapevine, TX 76051
1-800-883-8895

Contact your state AG:
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware
DC
Florida
Georgia
Guam
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico (Spanish)
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming

If all else fails, post your horror stories here so we can avoid these places. If you have any direct email addresses from your personal experience, PM me so I can add them to the OP. Also, if you have any information (links) to your particular state's laws about advertising, bait and switch, price guarantees, etc, please post them up. Facts only, please, no assumptions (that's why we ask for links, preferably from the government itself).

LOL I already have one for your thread, Cochese. This happened probably 6 months or MORE ago.

It was soon after either Neo or someone else posted some clearance prices for games for the PS2/Xbox. I was out of town at a CC and found a couple great games for REAL cheap(one was like $1.99 or something). So, I had them PC'd in the game dept just to make sure they were the right price and THEY WERE.

So, I go up to the register to buy both of them(NARC for PS2 and ummm I can't recall the other one, but that one was the super cheap one). Well, NARC rings up something like $7.96 or some such number, then the other one comes up as whatever it's price was.

The clerk looks at the register, then looks at me, calls for a manager. I'm like 'here we go'. So, the manager comes over, looks at me and the game, then looks at the screen. Here's how it went down:

Manager: This is priced wrong, we can't sell it to you for that price.
Me: Why not, it's coming up that price.
Manager: It was part of a sale, which is over.
Me: But it was still on the shelf AND rang up for that price.
Manager: We can't sell it to you for that price, but CAN give it to you for the MARKED price($20).
Me: NO WAY!! I want it for the price it RINGS UP. It's YOUR ERROR that it's still on the shelf.

By this point, I KNEW how this was going to end, so I said F it. I still bought the other game, but I should've just walked out and called CC's Customer Service line from my friends cell phone. Instead, I just let it drop and walked out, still kinda happy that I got ONE game I wanted for cheap.

Mind you, I don't think this was a shady practice perse, as much as it was some dipshit manager who was out of the loop on her companies own pricing schedule and felt that there's NO WAY the company would EVER sell something SO cheap.

If you want to see this dipwad in person, it was the Middletown, NY Circuit City. Tell her I said .

Out of curiosity, what did CC do to DVDTalk?

Subpoena'd them over the weekly ads.

If you think CC is being shady over the points deal, make sure you go into your store every day for the next few days to see if these things magically come back into stock once the sale is over.

[quote name='daroga']Out of curiosity, what did CC do to DVDTalk?[/quote]

daroga, go check out the forums over there. The lawyers hit them with a subpeona. They didn't even go for a "ceast and desist".

It really just makes me not want to shop at CC (less than I already do). Instead of hiring lawyers to go after bs like that, they need to hire a proofer to go over their weekly ads.