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I received a "Like New" PS4 Black Flag, and the case has a broken corner.  Today I chatted with Amazon support, and I was told I could get a full refund or 20% refund to keep the game.  I'm going to open up the case to take a look at the disc, but that seems like a decent discount. So as others...

An alternative to going back in is to send a private message to one of the BB employees on forums.bestbuy.com. Following advice from another CAG member, I messaged Aaron, and this morning he added points equivalent to the missing 10% to my BB account. He also added the missing extra trade-in...

Thanks! I sent him a message. For people encountering the down trade-in system, I was able to trade-in last night, it just took forever. The system kept crashing. The dude ended up doing 3 transactions in order to get trade-ins complete before the system crashed again. Looks like the system...

I realized that I didn't get the 10% extra from GCU. Has anyone been able to go in and get that from a previous trade? And does that extra just apply to games or are consoles and other devices included?

:ps4: I can't post links yet, but Assassin's Creed IV Black Flag is back at the previous low price: $17.56 Acceptable $21.07 Like New