I actually ordered from them once. A few weeks ago I ordered Gauntlet: Dark Legacy, and Goblin Commander for gamecube. The website stated Gauntlet would ship within 24 hours, and mentioned how it was rare. Well three days later I hadn't heard from them other than the automated order conf. I found Gauntlet new somewhere else so I emailed to cancel. They then emailed my back and said my order would ship the next day and asked if I was sure I wanted to cancel. I emailed back and cancelled it. There were no problems with getting my money back though. It sucked though, I saw auctions on ebay from these guys selling gauntlet for the cube while my order was sitting in limbo for three days.
I have been to their B&M store too, they had a decent selection but were way overpriced. They had RE Zero for $40, I went and asked if it was right, and the guy said yes.