My pathetic F.Y.E website shopping experience

[He4vyMetaL]

@ 2 months ago I sent an email asking if they would get a game back in stock. Never did hear back, sent another email & still no reply.

Someone gave me a gift card for F.Y.E. (www.fye.com) this last Christmas. I finally just used it now. It was for $30.00 so I had to use it in conjunction with my Visa/MC.

After selecting my item I proceed to the checkout. I start by filling in my pertinent "new customer checkout info". Initially it ask to activate the gift card by entering the card # & PIN. Several attempts all resulted in: "the card # you entered does not exist" Finally I decided to try the link to check the balance, viola that worked showing the full balance. Only then did it let me apply the gift card to the total.

I then proceed to checkout the rest of the way through PayPal, figuring that to be the safest option. The next link takes you to PayPal login. After logging in it takes you back to their website to proceed with the final checkout & confirm payment. Now at this point the gift card is no longer showing up & the checkout is showing I will be billed for the full balance on PayPal. I then click on the link to add gift card & the site then says that a gift card cannot be used in conjunction with your payment method or something to that effect.

So... I go back & try using the PayPal MasterCard # instead of paying through PayPal. Several attempts at that has the site saying "invalid card #" I finally break down & use my bank Visa debit & the order finally goes through

After circle jerking for about 15 minutes I finally got my order in.

So checking on the "order status" button gives me this message:

There is a problem with what was submitted:

The e-mail address and password you entered do not match any accounts on record. Please make sure you have submitted the correct information and try again.

I did however receive a confirmation email so maybe their login system takes a bit to update.

Go to the main homepage, scroll down to the box that says "games", click on any of these links & see what happens (its just one big circle jerk):

Wii
PS3
Xbox 360
Nintendo DS
PS2
Xbox
PC Games


I highly DO NOT RECOMMEND EVER ordering from this pathetic website.


A virtual chat window pops up after order completion:


Jenny Says: Hi, I'm Jenny as a valued f.y.e customer, we at f.y.e Backstage Pass VIP would like to tell you about an opportunity to receive 10% Cash Back on today's purchase up to $50! AND 10% off all future f.y.e purchases.Billing Terms and condidtion apply with enrollment in Trilegiant's service.


Jenny Says: Just type "HI" or "HELLO" in the space below so I can tell you how to get your cash back!
________________________________________________

You: hi
________________________________________________

Jenny Says: Thanks for chatting with me. Your savings just got better! By joining the f.y.e Backstage Pass VIP club you will also receive 20% off all f.y.e purchases on your birthday! AND a $20 f.y.e Gift Card after 2 months of membership!


Jenny Says: Give it a try with the first 30 days for ONLY $1. That's 10% Cash Back on today's purchase up to $50 just for enrolling in f.y.e VIP Club!


Jenny Says: PLUS you also get 10% off all future f.y.e purchases! The best part is you get to use your trial period to see for yourself how you and your family can enjoy big discounts on restaurants, shopping, travel, video games, movies, car care, and more!
________________________________________________

You: is this a real person?
________________________________________________

Jenny Says: LEARN MORE ABOUT THIS VIP OFFER ... CLICK HERE TO CONTINUE!


Jenny Says: Actually, I'm a virtual agent. So no, I'm not a live person
________________________________________________

You: really?
________________________________________________

Jenny Says: I'm sorry I don't have the information you requested. Please visit the 'HELP' section of our website for more infornation.
________________________________________________

You: whats your favorte color?
________________________________________________

Jenny Says: My favorite color is blue.
________________________________________________

You: where are you?
________________________________________________

Jenny Says: Everything is explained in the Welcome Package you'll receive. It's only $1 for 30 days, try out our great benefits today! CLICK HERE to get started!
________________________________________________

You: You have to be kidding, right?
________________________________________________

Jenny Says: I'm sorry I only have limited information, for more questions or information please CLICK HERE to continue.
________________________________________________

You: How pathetic just like the rest of this website, If it wasn't for the gift card someone gave me I would never order anything from here.
________________________________________________

Jenny Says: That's fantastic! I'm glad to hear that you're taking advantage of the VIP lifestyle! Feel free to close this chat and enjoy your purchase
________________________________________________

You: go fly off
________________________________________________

Jenny Says: We are glad you are already a customer, please feel free to close this chat. If you have any questions please visit our 'HELP' section on the website. Thank you.

 

[georox]

I highly recommend never shopping at FYE in-store or online, and if you have a relative who buys you an FYE gift card, disown them from your family. Only time I step foot in those miserable stores is when licensed fleece blankets hit $5 on clearance. Love me some warm blankets.

 

[spoderman]

[quote name='He4vyMetaL']You: whats your favorte color?
________________________________________________

Jenny Says: My favorite color is blue.[/QUOTE]

LOL what the hell

 

[davo1224]

I've been telling people that FYE is trash for years now. The only use they ever had for me was when I reamed them on the Helio phone sale some years back.

 

[iNCREDiPiNOY]

[quote name='He4vyMetaL']________________________________________________

You: where are you?
________________________________________________

Jenny Says: Everything is explained in the Welcome Package you'll receive. It's only $1 for 30 days, try out our great benefits today! CLICK HERE to get started!
________________________________________________

You: How pathetic just like the rest of this website, If it wasn't for the gift card someone gave me I would never order anything from here.
________________________________________________

Jenny Says: That's fantastic! I'm glad to hear that you're taking advantage of the VIP lifestyle! Feel free to close this chat and enjoy your purchase
________________________________________________[/QUOTE]
:lol:

 

[Squarehard]

Who still shops at FYE? @_@

 

[spmahn]

Meh, FYE has occasional DVD sales that are good deals, and they do often stock a lot of obscure items that you won't find anywhere besides Amazon. If you have their discount card, they really aren't so bad.

 

[Puffa469]

FYE? Isn't that the store where dvds are $30, CD's are $20 and PS2 games are still $40?

 

[georox]

[quote name='Puffa469']FYE? Isn't that the store where dvds are $30, CD's are $20 and PS2 games are still $40?[/QUOTE]

You mean 40, 30 and 50.

 

[fwbweux]

[quote name='georox']You mean 40, 30 and 50.[/QUOTE]

And that's after mail-in rebate.

 

[iNFiNiTE HORiZON]

lol, you know how many times i've thought an item was cheaper than it actually was due to them putting MIR stickers on everything instead of the actual price I need to pay? so annoying

 

[mr_bungle]

Sam Goody (aka FYE) went out of business when I was in college. It was so epic those last few days. Loaded up on $2 dvds, $5-7 360 games, 10 for $1 energy drinks, $3 cds...so much fun.

 

[fwbweux]

[quote name='iNFiNiTE HORiZON']lol, you know how many times i've thought an item was cheaper than it actually was due to them putting MIR stickers on everything instead of the actual price I need to pay? so annoying[/QUOTE]

Isn't FYE pretty much the only B&M place left that messes with rebate garbage? The last place I remember doing an MIR for something was Circuit City when I bought an external hard drive there in 2006. And look at them now Though maybe I'm out of the loop because 99% of my shopping is done online now, with 95% of that on Amazon.