Amazon Trade-In FAQ 5.0

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
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Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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Vigilante said:
They're going to be as expensive as used copies of each game's respective standard editions.
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Thanks. I saw 3 copies of NBA at My local Gamestop the other day. I'll go check it out tomorrow. Will they already take it down from the wall and open everything up when converted? Not sure if they will charge full price.
 
Well I think you're in better shape. I don't recall a time when both platforms of something were converted at the same time so I'm probably SOL.
 
coopscohen said:
Well I think you're in better shape. I don't recall a time when both platforms of something were converted at the same time so I'm probably SOL.
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I don't know...the :360: version isn't at any of my local stores, and I wouldn't be able to visit the closest one that does have it until Sunday at the earliest, and I kind of doubt it'll still be there. :whistle2:|

 
r00kie said:
I was at my local gamestop today and the NBA 2k13 Dynasty Edition 360 is going to be converted to used tomorrow. Currently the trade in value is $46.60 on Amazon. The manager was super cool and sold me the one they had as used anyway. I dont know about the PS3 version because they only had the 360. I have it locked in for $75 from back in August that never expired....wish me luck!
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Did you hear anything of the PS3 version getting converted. I'm finding more PS3 copies in my area then 360's so I figured they would want to get rid of both?
 
boogie4114 said:
Did you hear anything of the PS3 version getting converted. I'm finding more PS3 copies in my area then 360's so I figured they would want to get rid of both?
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Curious about that as well since I'm in the same boat. Probably going to go ahead and hold the two closest ones and we'll see tomorrow.

 
I locked in the price for the NBA but I want to cancel because I'm not sure I can get it. Amazon already gave me credit for it but I want to give it back. How do I do it?

 
Did I goof? I bought a silver Gamecube today with: 4 games (Pacman, Namco Museum, True Crimes NY, and the Sims Bustin' OUt), 2 memory cards, and two black controllers for $35 total. As I mentioned before I'm not sure if Amazon will accept this as the controller isn't sliver, but I'll give it a shot anyways.

I'm thinking I paid too much... Also talking to another guy who says he has a "like new" silver gamecube with the box, controller, cords, instructions, etc. and he'll take $30.

 
matrix9280 said:
I locked in the price for the NBA but I want to cancel because I'm not sure I can get it. Amazon already gave me credit for it but I want to give it back. How do I do it?
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You're given the choice between choosing credit now, or getting credit later after they accept it. You probably should have chosen the latter.

I haven't done a trade at Amazon for quite some time, used to do it all the time, but it shocked me that was even an option when I went to lock in my trade for the Gamecube yesterday. Also make sure you pick "return item" if it doesn't meet their standards ;)

 
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skateraXVIII said:
You're given the choice between choosing credit now, or getting credit later after they accept it. You probably should have chosen the latter.

I haven't done a trade at Amazon for quite some time, used to do it all the time, but it shocked me that was even an option when I went to lock in my trade for the Gamecube yesterday. Also make sure you pick "return item" if it doesn't meet their standards ;)
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They can take funds from a credit card but not from their own gift card service? That doesn't make sense to me.
They better not try to charge me interest or anything like that or we're gonna have a problem.

 
Hmm locked in trades for both the 360 and PS3 versions at Amazon. One gamestop about 20 miles from me has both the 360 and PS3 version in stock and I'm still debating if it's worth it.

 
Vigilante said:
I've noticed a troubling trend with rejected trades--they either take forever to get back to me (3-4 weeks) or never do, in which case I contact Amazon CS.
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I want it asap so I can send it in as $46, which is almost past the shipping deadline, and the value has already dropped.

Some rejections take 3-4 weeks and I've had others take a week or less. Hit or miss, but this one has been a while.

 
You need to trade in all of the stuff from Dynasty Edition to Amazon or just the game? If it's everything I'm wondering if it's even worth the trouble.

 
matrix9280 said:
You need to trade in all of the stuff from Dynasty Edition to Amazon or just the game? If it's everything I'm wondering if it's even worth the trouble.
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For the good value, you need everything. Technically, you could just send the game in for acceptable, but it has a high chance of being rejected.

 
r00kie said:
I was at my local gamestop today and the NBA 2k13 Dynasty Edition 360 is going to be converted to used tomorrow. Currently the trade in value is $46.60 on Amazon. The manager was super cool and sold me the one they had as used anyway. I dont know about the PS3 version because they only had the 360. I have it locked in for $75 from back in August that never expired....wish me luck!
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Thanks for mentioning this. I placed a hold last night and showed up at the store as it opened (I'm in Puerto Rico so it's an hour ahead of the east coast right now). It showed up automatically as pre-owned and the guy gave it to me without any problems. He was confused about the low price at first, but he realized it had been converted.

 
Here to confirm that both the PS3 and Xbox 360 version of NBA 2k13 Dynasty Edition have both been converted to pre-owned, $14.99 and $17.99 respectively.

 
Is there a reason why now NBA 2k13 Dynasty Edition (new) is no longer showing up on stock locator? Had about 10 stores that had it within 100 miles.

Is it because it is now used, and GS' site has it as new?

 
Flash15 said:
Is there a reason why now NBA 2k13 Dynasty Edition (new) is no longer showing up on stock locator? Had about 10 stores that had it within 100 miles.

Is it because it is now used, and GS' site has it as new?
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Bingo, because it's not a new product in store any longer.
 
Bought a (LN) Amazon Exclusive 360 to boomerang and they graded it (G). I even left the AWD sticker that said (LN). I wonder if that screwed me LOL.
 
Flash15 said:
I want it asap so I can send it in as $46, which is almost past the shipping deadline, and the value has already dropped.

Some rejections take 3-4 weeks and I've had others take a week or less. Hit or miss, but this one has been a while.
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Is 46 dollars the original value? Or did it fall down to 46?

 
I manage to get 2 xbox and 1 ps3 copy of the nba2k13.  Is it a good idea to send all 3 game together in a big box to trade in or just do separate trade in for each?  Also, is the dlc code inside the game box?

 
I doubt it really matters. And I'd include everything where it was just to be safe.

Forgot to check nearby store's inventory for NBA 2K13. Any one know how long it will be before the pre-owned listing appears on Gamestop's website?

 
genderbreak said:
I doubt it really matters. And I'd include everything where it was just to be safe.

Forgot to check nearby store's inventory for NBA 2K13. Any one know how long it will be before the pre-owned listing appears on Gamestop's website?
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There won't be one--the Dynasty Editions are basically just used copies of the standard editions now and are thus lumped together with them.

 
Flash15 said:
Dang it. Should've taken a screenshot. Don't know who was who now. Called one that I thought had it, said no :(
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I was wise enough to write down on a paper which stores potentially had them since we got notice of it in advance and I was able to get the 4 I needed to trade to Amazon.
 
Hmm...the Platinum Gamecube TIV is still up. Wondering if I should just pick up the ones I saw at a couple of pawn shops for $30. Is it worth the risk sending it in without the game just the system??

 
YellowGameboyColor said:
Hmm...the Platinum Gamecube TIV is still up. Wondering if I should just pick up the ones I saw at a couple of pawn shops for $30. Is it worth the risk sending it in without the game just the system??
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Yeah, I have done it twice already in that situation and it has worked.

As long as the pawn shop isn't that far away and it doesn't take to much of your time, go for it.

 
For anyone who has had an item rejected/returned, approximately how long does it take? My trade made it there in a day and a half, but it's been over a week since it was rejected and I still don' t have a tracking number or info that it's been shipped back.
 
Ryan950 said:
For anyone who has had an item rejected/returned, approximately how long does it take? My trade made it there in a day and a half, but it's been over a week since it was rejected and I still don' t have a tracking number or info that it's been shipped back.
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As of recent it has taken weeks, even a month, and in worse case scenario lost the packet in transit. Give it a couple of weeks and it you don't have it by then, contact Amazon to inquire about the package's whereabouts and if it is lost in transit then they should reimburse you for it.

 
How long does it take for a trade in to change status to "received?" The tracker says it's delivered but yet for the past 2 days says it hasn't been received yet according to Amazon

 
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Wario64 said:
How long does it take for a trade in to change status to "received?" The tracker says it's delivered but yet for the past 2 days says it hasn't been received yet according to Amazon
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Wait two full business days after tracking shows received. Chat with them if status doesn't change.

 
Ryan950 said:
For anyone who has had an item rejected/returned, approximately how long does it take? My trade made it there in a day and a half, but it's been over a week since it was rejected and I still don' t have a tracking number or info that it's been shipped back.
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It varies. I've had returns shipped out back to me within 2 weeks. One time, I had a game literally come back to me 2 months later. The shipping itself took 1 week. It just took them 2 months to actually create a shipping label. When they ship it back, you'll see a "Track your return" link show up on the trade page.

 
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