Amazon Trade-In FAQ 6.0

DealSeeker2U

DealSeeker2U

Banned
Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

Where do I trade in video games on Amazon?

On the Amazon Video Game Trade-In Store or on all (desktop) video games product detail pages. Customers can find the trade-in feature right below the price and above the platform selection on all desktop video games product detail pages while shopping for new video games.

-- FAQ

-- BlueLobstah

-- CheapAssGamer

THANKS TO HANDSOMEPETE, DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 1/18/2015)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What are Amazon's T&Cs for trade-ins?

Trade-In Program Terms & Conditions


 
  • Your participation in the trade-in program (the "Program") is subject to the terms and conditions stated below, Amazon.com's Conditions of Use and Privacy Notice, and all rules and policies for the Program included on Amazon.com, including those stated in Frequently Asked Questions and Help pages (collectively, "Program Terms").
  • Items you submit for trade-in using the Program must be shipped only from the United States or APO/FPO, and you must have a physical address or P.O. Box located in the United States or APO/FPO. Products shipped from outside the United States or APO/FPO may not be accepted or returned.
  • Items you submit for trade-in using the Program are subject to acceptance by us, and may be purchased by us or a third-party merchant participating in the Program.
  • Items we accept will be purchased from you and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-in. Amazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & Conditions. The Amazon.com Gift Card(s) will be deposited directly into your Amazon.com account. You will not be entitled to any other payment for items you submit for trade-in using the Program.
  • You represent and warrant that you have the legal right to sell all items you submit for trade-in using the Program, that the items are not counterfeit or stolen, and that your submission of them complies fully with the Program Terms. We may use a stolen goods database to determine if submitted items were ever reported stolen.
  • The items you submit must meet the Product Condition Criteria, as determined by us in our sole discretion, or such items will be rejected. Rejected items will be subject to the Rejected Items terms and conditions below.
  • Prior to choosing a condition for your item, you must review the condition description presented to you during the trade-in submission process, inspect your item thoroughly and ensure that it meets the condition criteria you specify. We will inspect your item against the same condition criteria.
  • We cannot confirm the trade-in value (TIV) of an item until We receive your trade-in. Despite our best efforts, a small number of the items in our catalog may display an inaccurate TIV. If the correct TIV of an item is lower than the stated TIV, we may, at our discretion, either contact you for instructions on whether you wish to submit the trade-in at the correct TIV or cancel your trade-in and notify you of such cancellation. If your trade-in is cancelled due to an incorrect TIV, we will return the item to you at no additional cost. You will not receive any payment for the returned item.
  • We reserve the right to cancel any trade-in in our sole discretion, including without limitation if certain quantity limits are reached. If we cancel a trade-in that you have already shipped, we will return the item to you at no additional cost. You will not receive any payment for a canceled trade-in.
  • We may terminate your participation in the Program at any time in our sole discretion, including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen.
  • We may revise the Program Terms at any time and may suspend or terminate the Program at any time without notice to you.
 
Rejected Items
  • Items are inspected upon receipt using the Product Condition Criteria, as determined by us in our sole discretion. Items failing to meet the Product Condition Criteria will be rejected ("Rejected items"). You will not receive any payment for Rejected Items.
  • We will not return the following Rejected Items to you: Lost, Undeliverable, or Counterfeit items. We will dispose of Undeliverable items in our sole discretion.
    "Lost" items are items that are lost in transit.
  • "Undeliverable" items are items that were rejected and returned to you, but were returned by the carrier back to us as undeliverable.
  • "Counterfeit" items are items that match the exact version displayed in the Trade-In store, but are counterfeit reproductions of the originals.

[*]We may, in our sole discretion, dispose of or return to you the following Rejected Items: Extra, Damaged, Incorrect, or Incomplete items.
  • "Extra" items are items received by us but not on the trade-in list.
  • "Damaged" items are items that match the exact version displayed in the Trade-In store but are not in any acceptable condition.
  • "Incorrect" items are items that do not match the exact version displayed in the Trade-In store.
  • "Incomplete" items are items that are missing any required components, as specified in the Condition Criteria (like CD-ROMs) that were included in the original item.

[*]We may, in our sole discretion, accept Incorrect items for trade-in. If the Incorrect item is eligible for trade-in, we may provide you with an Amazon.com Gift Card(s) in the amount of the TIV for the Incorrect item instead of disposing of or returning the Incorrect item to you.
[*]We will return the following Rejected Items to you: Downgraded items.
  • "Downgraded" items are items that are graded in a lower acceptable condition than what was specified during the submission.

[*]However, if the item was Downgraded to a lower condition that is still eligible for trade-in, and you opted to receive the TIV for the lower condition when you selected the return option, then you will receive an Amazon.com Gift Card(s) in the amount of the TIV for the lower condition instead of receiving the item back from us. Rejection reasons and return package tracking progress can be viewed from Your Trade-In Account .
[*]In addition, we may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.
 
Instant Payment
  • If you are eligible for and choose to participate in Instant Payment, you will receive Amazon.com Gift Card(s) in the amount of the TIV at the time you initiate a trade-in.
  • Your participation in Instant Payment is subject to these terms and conditions, as well as the Program Terms.
  • Eligibility for Instant Payment is determined at our sole discretion and may change at any time without notice.
  • Instant Payment may be offered on eligible trade-ins and you have the option to accept or reject this option for a trade-in. Once your choice is made for a particular trade-in, it cannot be changed.
  • Instant Payment requires you to select a valid payment method which you have the legal right to use. Once the payment method is selected for a particular trade-in, it cannot be changed
  • If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to:
    charge your payment method for the Amazon.com Gift Card(s) if you cancel the trade-in;
  • charge your payment method for the Amazon.com Gift Card(s) if no items are received within 25 calendar days;
  • charge your payment method for the Amazon.com Gift Card(s) issued for any Rejected item, unless the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option; and
  • charge your payment method for the Amazon.com Gift Card(s) less an amount equal to the actual TIV for the trade-in product determined in the grading process if the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option.

[*]We will not be liable for any charges, interest, or other fees incurred by you due to the need to charge your payment method for the Amazon.com Gift Card(s).
[*]In the event your payment method must be charged but the transaction cannot be completed successfully, we reserve the right to pursue any available remedies.
[*]We may limit or restrict the number and amount of Instant Payment trade-ins you can place in our sole discretion, including under the following scenarios:
  • You have Instant Payments outstanding
  • Your payment method failed validation
  • We were unable to charge your payment method successfully
  • Any abuse of this program

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

 

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Carry on! :)

 
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Upvote 0 Downvote
For the Xbox 360 S Racing Bundle, if I have a 4gb S model  can I just purchase forza 4, racing wheel, and a 250 hard drive? Would it be better to leave the hard drive out of the slot? 

 
[quote name="AvatarGoku" post="12975572" timestamp="1445213543"]For the Xbox 360 S Racing Bundle, if I have a 4gb S model can I just purchase forza 4, racing wheel, and a 250 hard drive? Would it be better to leave the hard drive out of the slot? [/quote]
It shouldn't be an issue unless you get a super-anal grader who decides to bounce it because 4+250GB != 250GB.
 
is there a way to tell which "bundle" the system I'm trading in should belong too - like does the serial number tell them my black wii was actually scored off AWD and, despite being the same region as the US and playing all US games, on the box of the Wii it says it's for the UAE, Saudi Arabia, Malaysia and Singapore.  I don't see anything on the Wii itself that gives this away.  

Anyone know if AWD will know this / care about this?  

 
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AvatarGoku said:
For the Xbox 360 S Racing Bundle, if I have a 4gb S model can I just purchase forza 4, racing wheel, and a 250 hard drive? Would it be better to leave the hard drive out of the slot?
Click to expand...
Likely no. The console will still scan as a 4GB. Same reason you can't trade a 4GB with a 250GB drive stuck in it as a 250GB console at GS or BB.

 
jeffcrazy said:
is there a way to tell which "bundle" the system I'm trading in should belong too - like does the serial number tell them my black wii was actually scored off AWD and, despite being the same region as the US and playing all US games, on the box of the Wii it says it's for the UAE, Saudi Arabia, Malaysia and Singapore. I don't see anything on the Wii itself that gives this away.

Anyone know if AWD will know this / care about this?
Click to expand...
Depends on the UPC on the box. Anything that is UAE / SA / M / S region is still NTSC-U, like it would be for US / Canada, though the UPC might not match what they're looking for. I'd guess the US / Canada Wii would be a different UPC for the one that is UAE / SA / M / S area.

I've seen numerous Wii games on Amazon by third party sellers that are for UAE / SA / M / S, such as Mario Party 9.

 
shrike4242 said:
Depends on the UPC on the box. Anything that is UAE / SA / M / S region is still NTSC-U, like it would be for US / Canada, though the UPC might not match what they're looking for. I'd guess the US / Canada Wii would be a different UPC for the one that is UAE / SA / M / S area.

I've seen numerous Wii games on Amazon by third party sellers that are for UAE / SA / M / S, such as Mario Party 9.
Click to expand...
Sorry, I forgot to add that I would just send this in without the box.

EDIT - the model number is my downfall, nevermind!

the last characters "(ASI)" give it away as an NTSC wii from Asia (why this would matter, seeing as it's NTSC, I don't know. But I'm pretty sure that it would be returned as the wrong item, and it's just so mint I don't want NorAm ruining it for on reason.

 
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Darby27 said:
Likely no. The console will still scan as a 4GB. Same reason you can't trade a 4GB with a 250GB drive stuck in it as a 250GB console at GS or BB.
Click to expand...
Yeah, I wouldn't try it with Amazon. Probably YMMV but my BB did and GS said they would accept an inserted HDD as long as it was a configuration that came from the factory that way. My BB actually took a 320GB 7200rpm inserted 12GB super slim, probably weren't supposed to.

 
Needles-Kane said:
Yeah, I wouldn't try it with Amazon. Probably YMMV but my BB did and GS said they would accept an inserted HDD as long as it was a configuration that came from the factory that way. My BB actually took a 320GB 7200rpm inserted 12GB super slim, probably weren't supposed to.
Click to expand...
They shouldn't have

 
They rejected my PS3 pulses by message or not working. I sent them in incomplete w/o dongle, but I know they worked, just lost the dongle. I received them Friday, one ear cup had fallen completely off. I can't put it back on. I received a $30 credit 2 weeks ago so I kind of don't want to call, but they broke my darn headset and blamed me for it
 
Confidance said:
They rejected my PS3 pulses by message or not working. I sent them in incomplete w/o dongle, but I know they worked, just lost the dongle. I received them Friday, one ear cup had fallen completely off. I can't put it back on. I received a $30 credit 2 weeks ago so I kind of don't want to call, but they broke my darn headset and blamed me for it
Click to expand...
I'm not an engineer, but isn't the dongle required in order for the headset to work? My understanding is that the dongle is required in order to connect the headset to the device (i.e. PS3). Thus, by not including the dongle, you submitted 'not working' headsets and NorAm's description was in fact accurate.

 
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irishsoccermbw said:
I'm not an engineer, but isn't the dongle required in order for the headset to work? My understanding is that the dongle is required in order to connect the headset to the device (i.e. PS3). Thus, by not including the dongle, you submitted 'not working' headsets and NorAm's description was in fact accurate.
Click to expand...
Correct. The first time I sent my ps3 headset in as A without the dongle, it was rejected. The second time I sent it as G with the dongle, it was accepted.

 
Confidance said:
They rejected my PS3 pulses by message or not working. I sent them in incomplete w/o dongle, but I know they worked, just lost the dongle. I received them Friday, one ear cup had fallen completely off. I can't put it back on. I received a $30 credit 2 weeks ago so I kind of don't want to call, but they broke my darn headset and blamed me for it
Click to expand...
They rejected it for a valid reason, the headset didn't work because they couldn't tested it as it was incomplete. As much as I hate NorAm as much as the rest of the people in here, sending in something incomplete that they couldn't test was a mistake and they were right to reject it.

Does it excuse them damaging the headset after it was in their tender care? Not in the slightest.

Should you have sent in the Pulse headset without the needed dongle? Not in the slightest.

 
Why do you need to be an engineer to understand how a headset works? 

I mean, you could just be hitting things with a wrench, like this guy.

tumblr_inline_nl3y29qlqD1rllijo.png


 
For people that may have a PS3 or two lying around collecting dust...

laFOqbv.png


Of course you'll have to include InFamous and Killzone 2, but that's negligible.

 
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But, they sell the dongle separately on the site, in which I took the shot of sending the thing in as acceptable. The dongle is fine, but now that I have the headset back, even with the dongle I can't use the darn thing nor send it back in

 
Confidance said:
But, they sell the dongle separately on the site, in which I took the shot of sending the thing in as acceptable. The dongle is fine, but now that I have the headset back, even with the dongle I can't use the darn thing nor send it back in
Click to expand...
You should have bought a dongle to replace the missing one and then sent it in complete with the dongle. Probably would have been accepted as an "A" or maybe a "G" with a lazy grader.

Again, I'm not defending getting back damaged items from trade-ins, not at all. I've been on the receiving end of getting damaged merchandise back from NorAm as well as getting incomplete returns back from rejected trade-ins from items missing when they were sent back from NorAm. Should you bitch to Amazon about getting back something damaged? Yes, you should, though it's going to be an issue with two contacts in a short period of time. With it in the condition it's in from how it came back, no, you can't send it in again.

Assuming they would accept it as an "A" when they couldn't test it with the dongle was a mistake. I know multiple other people in here including myself would have bought the dongle and then sent it in complete, marking it as "LN" / "Do Not Return" and assume for "A" and be pleasantly surprised for a "G".

 
lusal said:
For people that may have a PS3 or two lying around collecting dust...


laFOqbv.png


Of course you'll have to include InFamous and Killzone 2, but that's negligible.
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Shit, just sold mine to my bro-in law for $60 and kept the 160 GB as a blu-ray player. That extra 40 GB I'm not using just became really expensive.
 
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BrianJason said:
Shit, just sold mine to my bro-in law for $60 and kept the 160 GB as a blu-ray player. That extra 40 GB I'm not using just became really expensive.
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I'm rolling the proverbial NorAm dice on this one. Sending in the games, controller, console and accessories. But it's going to be a 160GB system with no box.

We'll see what they do to me.

 
EDIT: I love when I can slam-dunk shady eBay sellers that try funny shit with me with a single email. :D

BrianJason said:
Shit, just sold mine to my bro-in law for $60 and kept the 160 GB as a blu-ray player. That extra 40 GB I'm not using just became really expensive.
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Swap it out with him and tell him he can get a bonus 40GB for free? Have him send his saves up to the cloud assuming he's PS+, problem solved.

lusal said:
I'm rolling the proverbial NorAm dice on this one. Sending in the games, controller, console and accessories. But it's going to be a 160GB system with no box.

We'll see what they do to me.
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Send it in as LN / DNR and cross your fingers for a lazy grader's good.

 
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shrike4242 said:
EDIT: I love when I can slam-dunk shady eBay sellers that try funny shit with me with a single email. :D

Swap it out with him and tell him he can get a bonus 40GB for free? Have him send his saves up to the cloud assuming he's PS+, problem solved.

Send it in as LN / DNR and cross your fingers for a lazy grader's good.
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That's exactly what I'm doing, Shrike. I always follow your advice and take note of what you post in this thread.

I appreciate all of the help and information you've provided me.

 

lusal said:
That's exactly what I'm doing, Shrike. I always follow your advice and take note of what you post in this thread.

I appreciate all of the help and information you've provided me.
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I'm just one guy in here, though happy to help out in whatever way I can.

2014CAGnewbie said:
I wonder how many of those sub $70 PS3's from AWD a few weeks ago are being flipped on this deal? O:)
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Go check the AWD thread for that info. ;)

 
I have to tear up this place to find my other black wiimote. I know it is here somewhere!

Wiis just come with he wiimote right? not the nunchuck thing?

 
slowdive21 said:
I have to tear up this place to find my other black wiimote. I know it is here somewhere!

Wiis just come with he wiimote right? not the nunchuck thing?
Click to expand...
Eh...no they come with the nun-chuck controllers too so you need to include that. If you're talking about those bundles I also recommend that you have one with Motion Plus in it; you know to make sure Ashley can't bounce it for a legit reason. :D

 
sovereignNX-73811 said:
Eh...no they come with the nun-chuck controllers too so you need to include that. If you're talking about those bundles I also recommend that you have one with Motion Plus in it; you know to make sure Ashley can't bounce it for a legit reason. :D
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Wouldn't that Wii bundle have a WiiMote Plus instead of a standalone Wii Motion Plus and a stock Wiimote?

 
shrike4242 said:
Wouldn't that Wii bundle have a WiiMote Plus instead of a standalone Wii Motion Plus and a stock Wiimote?
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I've seen it both ways. I've always had the WMP attachment though instead of a remote with the WMP built inside...both should work from what I can tell...One photo has the attachment, the other has the WMP inside text on the bottom. It's weird.

I did buy a white bundle that was CiB from Half Price Books and it had the attachment to it. About a year ago I sent off the same bundle (no box) with the attachment and it was fine.

 
A follow-up to the missing box situation I had a few days ago: I just contacted AMZ chat over the internet. Everything was going well and it looked like she was going to compensate me the value between (A) and (LN), ($60) but suddenly after doing some "checks", she came back and told me "I really want to give you compensation but you have to send the trade-in as is" and left the chat right after sending the message. 

That was slightly humorous; it reminded me of kids on the chat rooms insulting each other and leaving the room before the other person has a chance to respond. Anyway, it was worth a try. Hope you guys have better luck than I do! Maybe I wasn't aggressive enough with the request, oh well. She basically said tough shit, DEAL WITH IT.

 
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Hoping said:
A follow-up to the missing box situation I had a few days ago: I just contacted AMZ chat over the internet. Everything was going well and it looked like she was going to compensate me the value between (A) and (LN), ($60) but suddenly after doing some "checks", she came back and told me "I really want to give you compensation but you have to send the trade-in as is" and left the chat right after sending the message.

That was slightly humorous; it reminded me of kids on the chat rooms insulting each other and leaving the room before the other person has a chance to respond. Anyway, it was worth a try. Hope you guys have better luck than I do! Maybe I wasn't aggressive enough with the request, oh well. She basically said tough shit, DEAL WITH IT.
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You could always file a theft report against Noram.

 
My Wii U DI 2.0 Value Pack was graded.... as Good, due to Minor Scratches.

:bomb:  WTF?  How can something have "minor scratches" when it was all new in box?   Someone please explain that one to me.

 
shrike4242 said:
My Wii U DI 2.0 Value Pack was graded.... as Good, due to Minor Scratches.

:bomb: WTF? How can something have "minor scratches" when it was all new in box? Someone please explain that one to me.
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Sounds just like one of mine lol. Not worth me bitching at them for ~$10. Now the Xbox Forza bundle they sent back with the top logo crushed that pisses me off.

 
Morilak said:
Sounds just like one of mine lol. Not worth me bitching at them for ~$10. Now the Xbox Forza bundle they sent back with the top logo crushed that pisses me off.
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If the second one ends up the same way, I'm not going to take that one sitting down and I'm going to email Amazon for both of them, as that's some grader being a giant dickhead over it.

I could see one of the PS4 sets I'm going to send in once I get all of my stuff from Best Buy possibly getting dinged as it was spiderwrapped at Target :bomb: so the box has some dents from the spiderwrap.

 
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shrike4242 said:
As long as the TIV doesn't drop, I can keep a backup trade in the wings for as soon as the rejected cart comes back. All they need to do is drop the TIV and I'll be out of luck until it's back. Not like I can return it to GS and I went through four carts until I found the one that I know is the CE.

They'll keep wasting money on it until they accept it. I have nothing but time, bubble mailers, packing tape and motivation to keep it up until they blink.
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What documentation do you send to let NORAM know that it is the Beyblade CE's.

 
pstash78 said:
What documentation do you send to let NORAM know that it is the Beyblade CE's.
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A couple of website links I found that show it's the CE with the model # matching the one on the front of the cartridge. They were from the following websites:

http://www.play-asia.com/beyblade-metal-masters-susanow-black-collectors-edition/13/704b94

http://www.rfgeneration.com/cgi-bin/getinfo.pl?ID=U-087-S-15360-B

Highlighted the section that shows the part number matching the one on the cart.

 
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shrike4242 said:
A couple of website links I found that show it's the CE with the model # matching the one on the front of the cartridge. They were from the following websites:

http://www.play-asia.com/beyblade-metal-masters-susanow-black-collectors-edition/13/704b94

http://www.rfgeneration.com/cgi-bin/getinfo.pl?ID=U-087-S-15360-B

Highlighted the section that shows the part number matching the one on the cart.
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Thanks but did you actually write a letter saying you've been rejected before and "here's the documentation"? Also any official website's besides the third-party sites?

 
pstash78 said:
Thanks but did you actually write a letter saying you've been rejected before and "here's the documentation"? Also any official website's besides the third-party sites?
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Those were the only ones I had found that had the info that matched to the cart information to it being the CE. Multiple pages of Google search results brought up the CE, though nothing identifiable to match it to the info on the cart.

If it comes up back again, I think I'll have to resort to that, though when I did that with my Monster DNA Pro headphones, the documentation cable back to me apparently unread.

 
Morilak said:
Sounds just like one of mine lol. Not worth me bitching at them for ~$10. Now the Xbox Forza bundle they sent back with the top logo crushed that pisses me off.
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Seems like noram is going rampant rejecting (LN); happened with the phone I've been complaining about. Turns out it wasn't the torn box but minor scratches which is why they gave me (G) instead of (LN). Sounds like bait and switch; they either wreck your item so it turns into a (G) condition when you receive it back or make up an imaginary defect and downgrade it.

 
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Confidance said:
Did that to me with my Kinect for X1. Still in the plastic skin, couldn't believe it
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That's why I'm waiting to see what happens with my other one when it's finished. If it's done as LN, then someone was being lazy or malicious. If they were both done as G, then they denied both for BS reasons. Either way, it's ridiculous.

 
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