Jose: Hello, My name is Jose how may I assist you today?
Me: hi, I'm having trouble with my Vita (option not visable when selected) It seems to no longer synce with my PSN trophies. In particular the game Ys VIII that I have been playing this week, the game will not show up as a game that I have trophies for.
Jose: I am sorry to hear about that. I'll be more than happy to help you solve this issue your Vita is presenting, this is as important for me as it is for you. Before We continue. We are updating your contact information, could you please provide me with any cellphone or home number that you have?
Me: ok. Cell (---) --- ---- and I currently reside in --------.
Jose: Thank you for confirming, Also May I know if you have tried any steps in order to solve this issue?
Me: I first ran into a problem on Monday, the day before the game was released in stores. this is because I ordered the Collectors edition online via NISA store online. This is when I first noticed a problem. I attempted to place the game into my PSTV to see if the game would then work to update trophies there... no cigar.
Jose: Thank you for the confirmation.
Me: I decided to wait a day or two before trying again, and the trophies will show on the consle when selected but not on the PSN side. (I double checked on my PS4 and the game was not shown there.)
Jose: Thank you for the confirmation, I am now reviewing your account.
Me: I disconected and reconected my internet connection (on Vita) and this did not fix the problem. (take your time. )
Jose: May I know if you are able to see the Trophies from your PS Vita at this moment? Please in your PS Vita go to the Trophies Serciton.
Me: yes. the latest trophy that was earnt from my PS4 (game tower of Guns) is displayed properly (I got that just last night.)
Jose: Thank you for confirming. May I know where did you purchase the game please?
Me: yes. ...
Me:
https://store.nisamerica.com/
Jose: I am sorry, just double checked. Had to confirm it, thank you for that.
Jose: I just reviewed your account and I am unable to see any trophies from YS VIII: Lacrimosa of DANA. Let me review our options in this case. Just a moment please.
Jose: Mark, Can you please access the following Website http://----
Me: logging
Jose: Let me know if you are able to check your trophy from there.
Me: odd. the page says I have 0 tropies
Jose: Thank you for confirming, May I know if you have access to the PS Vita at the moment? We need to verify your Privacy Settings regarding the trophies. Let's go to the Settings of the System.
Me: yep, in my hands and turned onMe: there.
Jose: Let's search for Privacy Settings. Let me know once you're there.
Me: there, Show tropies is set to friends of friends
Jose: Alright, Let's try this as a form of troubleshooting: Can you please change the Privacy of the Trophies so everyone is able to see them.
Me: done
Jose: Once this is done please try accessing your trophies from the Website.Jose: And let me know if you are able to see your trophies in Ys.
Me: the summery at the top says I have no (0) trophies, but the page now reads that I have last played several PS4 games (all correct) and now lists the last few trophies that I have achived.
Me: I've just gone back and set everything in my privacy settings to public.
Jose: Mark, Can you where are you trying to check your Trophies for the Game YS:VIII
Me:
https://www.playstation.com/en-us/my/profile/ now shows ALL but my Ys VIII trophies.
Jose: Thank you for confirming, and you are able to see the trophies from your PS Vita, Correct?
Me: changed tabs to Trophies, and still no Ys 8. Yes for other Vita trophies.
Jose: Can you please confirm me if you are able to check your Progress in the YS 8 trophies in your PS Vita.
Me: correct. I can see 6 tropies that I have earnt, all bronze
Jose: Alright, Let's try something else, Let's try Signing Out from your account in the PS Vita, and Signing In again.
Me: ok. give me a sec
Me: yep found it
Jose: I am still reviewing your profile as I am not able to see any Trophies in your account of the game.
Me: signed out, turned off, turned on, and signed back in. (no problem.) attempting to sync trophies again.
Me: it did not change anything. (maybe I got a reveiw copy somehow?)
Jose: Thank you for confirming.
Me: I do have a new game not yet placed into my system that I could check, to maybe help narrow down where the problem is at.
Jose: In this case I must advise you to wait for a max of 24 hours, As I do believe the issue is because of the game being recently released. If this doesn't work I suggest you to keep waiting because maybe the System is having a problem because I just reviewed the Trophies statistics and it appears that We are having problems tracking down the trophies of this game.
Me: ah. that would make sense. ok. is it only the PSVita version that is effected?
Jose: I think so,
I am not able to see anything weird with the PS4 version.
Me: Ok, good because I have the standard PS4 version pending to arrive next week.
Me: alright, thank you for your time, you have been helpful. this was my only concern at this time. Jose: I understand, I hope you enjoy the PS4 Version. And thank you for your feedback, hopefully this gets solved quickly. PlayStation is always ready to help. Do you have any questions or is there anything else I may assist you ?
Me: nope. thank you. and goodbye
Jose: Thank you for chatting with us today, Have an excellent rest of your week.
The agent has ended the chat.