A couple of months ago, my Best Buy account was hacked. I got an email for an order received for a video card and a memory, which I hadn't placed. I immediately went to the Best Buy site, cancelled the order, changed my password and the default shipping address. I contacted Best Buy on Twitter and they said I had taken the appropriate steps to safeguard my account and nothing else needed to be done.
Fast forward a month or so when I was looking to buy a monitor. I placed an order online for in-store pick-up and received a cancellation email shortly after. While my order was processing, I had found a better deal anyway so I ignored it.
This past week, I tried to order the Civil War Blu-Ray for in-store pick-up. I tried my credit card first and it was immediately cancelled. Then I tried ordering with a gift card and again, it was immediately cancelled.
I contacted Best Buy on Twitter and they followed up with an email saying they were looking into it. I received this email this morning:
Fast forward a month or so when I was looking to buy a monitor. I placed an order online for in-store pick-up and received a cancellation email shortly after. While my order was processing, I had found a better deal anyway so I ignored it.
This past week, I tried to order the Civil War Blu-Ray for in-store pick-up. I tried my credit card first and it was immediately cancelled. Then I tried ordering with a gift card and again, it was immediately cancelled.
I contacted Best Buy on Twitter and they followed up with an email saying they were looking into it. I received this email this morning:
I'm not sure what to do now. I could start a new account I guess. Luckily my GCU expires in a month and I don't really have any rewards points to lose so it's not a huge loss. I'm going to try to call them later to see if there's any way to fix this.
