[quote name='SlightlyOffTrack']Wow. Umm.

So because he didn't tell you how to circumvent the DRM that they obviously want in place, it's bad customer support? Yes, the support is on the slower side but it's usually one and done with them and your problem is taken care of; whether it's their generous return policy or whatever else.
Also, letting the customer support know about ways to get past the internet connectivity requirement is probably not the best idea.
Honestly, I try to respond to you with patience and kindness but you make it very difficult sometimes. Please don't bring the usual negative crap in here.[/QUOTE]
Circumventing DRM? No, if it was set DRM that was properly advertised (without likely having to wade through FAQ and policy pages), and if it was a consistent system, yes, you might be able to consider it DRM. Instead, it only operates that way on certain titles, while other titles don't force that odd encryption (as I've read elsewhere). GamersGate doesn't even have a client, so it's a complete blindside and smack in the face to the user.
As for how long it takes for customer service, they have more than enough business to not make their customers wait longer than how long they advertise the response time. If they can't handle the 72 hour window that they advertise, then the should change it. Instead, people are waiting 4-5 days, etc. That's just bad business. Terrible business? No.
Why I called it "shitty" support is the fact that the associate completely ignored almost every question and concern I brought up. You're quick to flame me when you don't know any of the context; I appreciated your help, but when I make one negative remark from a personal negative experience on my part (not yours), suddenly I deserve a slap on the wrists? No, if you think I'm doing something wrong, report it to a moderator. I'm voicing my opinion on my personal experience with a company, it's on topic, and it's my right to do or not do.
Not only were my questions (beyond just the simple "How do I install this game on an offline computer?") ignored, the response given me was something that looked copied and pasted. His response made it look like my question was simply "How do I install a game?" I've dealt with customer support that is notorious for copied and pasted responses to questions (like GameFly), and I don't have a lot of patience for it.
And whether it matters or not, I didn't sit there and explain to him how I "circumvented the DRM", and I wasn't nearly as blunt and rude as my silly little comment here was. I did however say that his response did nothing to help me, etc.
In the end, I still like GamersGate so far. I'm not trying to be negative. Hell, if I knew a little comment about a useless CS experience was going to be so inflammatory and taboo, I wouldn't have even mentioned it. It's not even a big deal. The site is nicely set up, the rewards system is nice, and I like the selection of Steam and DRM free games. Don't judge one near meaningless comment as me "bringing the usual negative crap here". That's negative in itself.