[quote name='NeoFrank1']Normally I would agree with whoever says "Extended Warranties are a rip-off" because they generally are (except, I guess, on some huge ticket items like plasma TVs). However, I must say that I have had no trouble whatsoever with Best Buy Product Replacement Plans.
I first got one about 4 years ago on my Creative Jukebox Zen because I wasn't into iPods and the rep told me that if anything happened to the product in 2 years I could just send it back and they would give me what I paid for it (minus the $40 cost for the PRP and in store credit, of course). She also said that I could sent it back, even if there wasn't anything wrong with it, to upgrade if I wanted. I was skeptical, but I was young and naive and it sounded like a good deal.
Cut to 2 years later and I decided it was time for me to jump on the iPod bandwagon. The Zen wasn't broken, but the battery life had dwindled somewhat and I sent it back to Best Buy. Sure enough, a few weeks later a slip with $300+ in store credit came in the mail. With this money I bought an iPod and the PRP again.
To make a long story longer, recently I decided to send this iPod back to best buy because the battery lasted about an hour on full charge. I sent it back to best buy and a few weeks later, nothing had come in the mail so I gave the company a call. They said they hadn't received the product even though I had sent it nearly a month before. So she said she would just mark the item as lost in the mail and would send the card with the store credit immediately. The following week I got the card with $300+ on it. I don't even know if they ever got the iPod.
Sorry this is so long, but I just wanted to share my experience with the Best Buy product replacement plan. Now, I think they actually have a different company handle the PRPs and maybe that's why you get such great service with them. The Best Buy Performance Service Plans (PSPs) are probably a different story.[/QUOTE]
The PRP's probably aren't too bad because you're dealing with a 3rd party, not Best But, but the PSP's are a different story. Unless this have changed since I last dealt with it, PSP'd items have to go through the computer repair people. If they can't reproduce the problem, or if they "detect" user inflicted damage, they deny the warranty.
When people complained about Tungsten T3's dim screens (which affected only some of the units) BB techs would turn it on and just say that since they can read what's on the screen, there's no need for replacement.
Personally I steer clear of Best Buy in general (I like them about as much as I like Wal-Mart), but next time I'm looking for something that can be covered with a PRP, I might check them out if they're really that easy to deal with. PSP's though, are another story for me =)
In the end though, if a sales person makes a claim you think is fishy (like the exchange for scratched unit) ask them to put it in writing. You'll need it when talking to management
