There have been more than one occasion where I log on to my GF account and see that a game has been marked "FastReturn" and my next game is listed as "in process". Then when I go back to check on it, like the next day, the FR mark is gone and the in process game is back in the queue, as if FR never happened.
This makes me very suspicious that GF has done a manual cancel of the Fast Return to purposefully slow down my turnaround cycle (which is already crappy since I'm on the east coast).
I sent them an email asking why they did the hokey pokey with my FR and here's their reply:
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Thank you for contacting GameFly. Our apologies that your game did not ship out when it was first in process. Our system was attempting to fulfill your order and upon not being able to at the end of the day, it was then dropped back into your GameQ.
"Phoenix Wright: Ace Attorney" shipped out to you on Monday 6/26.
If you have any further questions please feel free to contact us.
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As you can see, doesn't really answer my concerns. I interpret this as saying since the top pick from my queue was on "short wait" status, this delayed it by a day, but it doesn't explain at all why the FastReturn status was given and then taken away. It just seems like they're trying to placate me and make me go away by expediting the next game on my queue.
Anyone have any insight here?
This makes me very suspicious that GF has done a manual cancel of the Fast Return to purposefully slow down my turnaround cycle (which is already crappy since I'm on the east coast).
I sent them an email asking why they did the hokey pokey with my FR and here's their reply:
--------------
Thank you for contacting GameFly. Our apologies that your game did not ship out when it was first in process. Our system was attempting to fulfill your order and upon not being able to at the end of the day, it was then dropped back into your GameQ.
"Phoenix Wright: Ace Attorney" shipped out to you on Monday 6/26.
If you have any further questions please feel free to contact us.
---------------
As you can see, doesn't really answer my concerns. I interpret this as saying since the top pick from my queue was on "short wait" status, this delayed it by a day, but it doesn't explain at all why the FastReturn status was given and then taken away. It just seems like they're trying to placate me and make me go away by expediting the next game on my queue.
Anyone have any insight here?