[quote name='sweatysides']I personally work for Kmart and the people in all of the East Coast-New England stores (a messly 10 or so stores, AND the deceased founder lived and had his first stores here, making us the "Flagship" stores), i personally know many people who are wonderful/loyal employees who have worked with the company for decades. The reason we have so many problems is not just the lack of employees, but the lack of embracing technology.
When Kmart bought SEARS in 07' they tried to be seperate names with different systems of operation. A few years ago they realized that didnt work, and have been trying alot of different things to boost sales. They closed over 300 kmarts and about 150 SEARS stores last year. Another 300 total are probably going to close this year.
The point of my rant is. "Under-Staffed and Over-Worked" its true. But it will get better in time. All franchises have their bad days, and this is Kmarts first in over 100 years. Soon our stores will get better. But dont forget that there are alot of CAGS that work at this store, and DO in fact try to help our customers when were not being distracted by other tasks.
Josh was a hard worker, and he lost his job because he was making salary, which SHC cut a shit ton of. He was just one of thousands that lost their jobs in the past 3 years. But theyre not forgotten. SHC is finally starting to realize that the internet and the website is the wave of the future. (imagine being run by the same family for over 100 years and trying to change, christ, my 60 yr old father thinks a mouse is a rodent, and a keyboard is a musical instrument) It takes time to adjust. We now have Free shipping on everything in our store to your home (under 75 Pounds) Heres actually a great Ad we JUST release 2 weeks ago...
http://youtu.be/I03UmJbK0lA
So customer service will get better and so will the prices. I cant say the same about Kmart Gamer since that was just a Niche marketing tactic that they (Too Quickly) gave up on.
Sorry for Trolling your quote admiralvic, i just think everyone should get an idea on how hard it is to compete against Ball-To The-Wall-Mart and especially Amazon for a simple job.
Anyways, Who can complain about Dead Rising 2 Off The Record for $4.97??? Not this loyal Kmart Gamer.

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All that makes sense. But they still have a LONG way to go on the online front. The free shipping has been useful a few times, but their inventory and stock has really gotten in the way for me. I know they are slashing video game inventory in alot of locations, but it doesn't seem like they are particularly competitive online either. You can't sell what you don't have.
I'm not so sure that technology is the biggest reason, nor is Amazon. Although Wal-mart obviously stole thier lunch in the 80's-90's with incredibly superior logistics and efficiencies, but they were also pretty smart about their locations. I actually remember 2 of the 3 Wal-Mart super centers in my immediate area being constructed, as soon as those went up they closed some rather un-impressive "regular" wal-marts (if left open today, those old Wal-Marts would probably look like the KMARTS that still stand). Both of these new locations are amazing AAA traffic spots that 15+ years ago were nothing but 2 lane highway and uncleared land, but now they are on the corner of intersections with 3 lanes going in all directions (so they got out ahead in an area that was about to boom, and that investment probably paid off 1000x fold). KMART just left their stores in decaying areas and old strip malls that Wal-Mart and EVERYBODY else vacated decades ago. They've been inactive so long, that with all the new Targets/Costco/BJ's/Wal-Marts/outlet malls that have gone up in 10 years, that it might be too late for them to really do anything about it...