[quote name='mastermetroid']This whole thing could be easily fixed if EB did what Gamecrazy does and keep the new copies of the discs behind the counter all perfectly sealed and then offer discounts on all open product. Of course they would also have to invest in display cases like gamecrazy, but that would also save them the trouble of worrying about the easy to steal GBA and other handheld system games that could also be on display without having to go into the extra costs of having those boxes that they put out in order to let the customers know what handheld games they have in stock used. It would also save labor costs and time because the employees would not have to gut games and put the cases out as display copies.[/QUOTE]
One of the potential lines of thinking with chains like GS and EB is that having display boxes that customers can actually take down and look at tends to make the product all the more attractive, while at the same time letting the customer browse without having to constantly ask counter help to see a game, followed by another game, followed by another.
When I was a FuncoLand manager, that proved to be problematic sometimes as you'd get customers who'd insist on looking at game after game and keeping a Game Advisor tied up during a rush. It's just easier to gut the games, put displays out there for customers to peruse at will, and then just ask for what they want.
Having said this, I'm not big on the "it's still new" thing. Call me a tight-ass, but if I'm paying $50 for a new game, I want to be the guy who opens it for the first time... dealing with opening the wrapper and those stupid factory stickers. Even if the game was never touched, it still feels "used" to me because the joy of opening it is gone. That's probably just me, though.
Again referring to my FuncoLand days, we had the option to take $5 off on opened new games... if the customer insisted. Of course, we were a lot like Game Crazy is now. We let people try games before buying them, just like they do. Unfortunately, with the markup on new games being so small, I can see why EB and GS don't do this. It sucks, but I can see the reasoning behind it.