Hey guys I have a problem with Amazon.
So I pre-ordered NBA 2K10 on Amazon on Oct. 1 and used Free Super Saver Shipping. It said the item will ship once the items are in stock. The game releases on Oct. 5 (yesterday) and it says In Stock on the amazon website. So I check the order status and it says "Estimated ship date: October 13". So I'm like wtf? Shouldn't it ship like a day or two after it's in stock? So I call them up and at first they tell me "Oh you ordered with Super Saver Free Shipping, that takes 5-9 days to ship" and I said NO, it takes 5-9 days to DELIVER. The shipping time of the item should NOT be changed because of this. So she says okay let me look more into it, so she then tells me that it is the distributor that has to ready the item and confirm that they have it and then send it to Amazon, which is why it takes a week plus to ship my item, then on top of that wait for it to be delivered. Is this justified? Is there anything I can do about it? I can't even cancel it because it's already in the "process" of being shipped. Please tell me there is something I can do about this. Thanks.
Also, is this how all pre-orders are dealt with from Amazon?
So I pre-ordered NBA 2K10 on Amazon on Oct. 1 and used Free Super Saver Shipping. It said the item will ship once the items are in stock. The game releases on Oct. 5 (yesterday) and it says In Stock on the amazon website. So I check the order status and it says "Estimated ship date: October 13". So I'm like wtf? Shouldn't it ship like a day or two after it's in stock? So I call them up and at first they tell me "Oh you ordered with Super Saver Free Shipping, that takes 5-9 days to ship" and I said NO, it takes 5-9 days to DELIVER. The shipping time of the item should NOT be changed because of this. So she says okay let me look more into it, so she then tells me that it is the distributor that has to ready the item and confirm that they have it and then send it to Amazon, which is why it takes a week plus to ship my item, then on top of that wait for it to be delivered. Is this justified? Is there anything I can do about it? I can't even cancel it because it's already in the "process" of being shipped. Please tell me there is something I can do about this. Thanks.
Also, is this how all pre-orders are dealt with from Amazon?