The Last Days of the Hastings / GoHastings Universe - Check the latest posts!

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BEFORE YOU ASK A QUESTION IN THIS THREAD, READ THE FAQ BELOW!

GoHastings.Com Promotional Deals and Codes

AMARILLO, Texas - Texas-based Hastings Entertainment Inc. has filed for Chapter 11 bankruptcy protection. Company officials say the reorganization filing includes its parent company, Draw Another Circle, and sister brands Movie Stop and SPImages.

A statement posted Monday on the Hastings website says the Chapter 11 process will help prepare the business for an intended sale, while providing protections and financing to continue operations. Further financial details weren’t released.

Hastings will no longer accept or honor deposits for movie purchases and will no longer rent games. Hastings gift cards expire July 13, 2016. The company’s buyback program has been suspended.
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Full List Of Online Coupon Codes

In-Store Sales / Discounts / Liquidation will vary from Online Sale / Coupon offerings

Check latest posts in thread for more specific updates

Frequently Asked Questions (FAQ)
Please read me before posting a question!

Click the "Show Spoiler" button below to see the FAQ
General
Question: What is Hastings / GoHastings.Com?
Answer:
Founded in 1968, Hastings Entertainment, Inc. is a leading multimedia entertainment retailer that combines the sale of new and used books, videos, video games and CDs, and trends and consumer electronics merchandise, with the rental of videos and video games in a superstore format. Currently there are 146 superstores. Hastings also operates www.goHastings.com, an e-commerce Internet Web site that makes available to customers new and used entertainment products and unique, contemporary gifts and toys.

Question: Gee, this is a really long FAQ. Doesn't Hasting have their own FAQ for customers?
Answer:
Hastings does have their own FAQ. You can read Hastings' official FAQ by clicking here. However, this FAQ goes into many details that Hastings' own FAQ does not. So be sure to read through all of this before asking a question!

NEW!
Question: How can I filter and sort Used Video Games to remove the out of stock items?
Answer:
Find the "Stock" dropdown menu option when browsing the used game selection and choose "In Stock." Games that have been purchased in the past day and are now out of stock may still appear.

NEW!
Question: Where can I find clearance video games and other clearance items?
Answer:
Clearance Video Games are in New condition; Plus $2.28 shipping per game
Click Here For Overall Video Game Clearance Items > Sort by Platform on the drop down menu
Click Here For Overall Clearance Items

Game / Item Condition
Question: What is the difference between "used" and "previously viewed" items on GoHastings.Com?
Answer:
"Used" games and movies are items that have been traded in to a Hastings retail location by a customer. "Previously viewed" games and movies are items that Hastings has rented out to customers at their retail locations but are now selling to the public.

When it comes to video games, most CAGs report no real difference between the two other than some ancillary stickers, but both "used" and "previously viewed" games are subject to being scratched, abused, or incomplete depending how well it was previously taken care of.

When it comes to movies, the "Previously Viewed" rental versions often lack features from the full retail versions and may come in different boxes, have different UPCs, have white barcode stickers around the center ring of the disc, etc.

You may encounter a situation where a customer has purchased a "previously used" item from Hastings, then traded it back into Hastings, thus making it a "used" item. This practiced is frowned upon by most customers, but Hastings has shown next to no incentive to change it. It mostly happens with movies.

Question: Do used and previously viewed video games come complete with the original case and manual?
Answer:
GoHastings.Com states as follows:

Due to the nature of used products; booklet inserts, digital movie downloads and manuals are not guaranteed in our used video games, movies and CDs.
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However, the vast majority of CAGs have reported that a large majority of their games do arrive complete. Incomplete games are more of an exception rather than the rule.

Question: Are used collector's editions and limited editions of games guaranteed to come with extras like bonus discs, statutes, and other items?
Answer:
No. Hopefully the used CE and LE games would at least come with all of the discs, but this is not guaranteed. And there is absolutely no guarantee other physical items or "swag" will be included for these used copies. However, CAGs have reported that they have purchased used CE and LE games and received all of the extras. If you order a used CE or LE and it does not come with the extras, just contact customer service and ask about a return/refund.

Question: What condition do "used" and "previously viewed" discs come in?
Answer:
Mosts CAGs seem to get games in good, playable condition if not better. However, there have been cases of receiving a game so scratched up that it would not load/play. These games can be returned to GoHastings.Com at no cost to the customer for a full refund.

NEW!
Question: Are New condition games factory sealed or gutted and re-sealed?
Answer:
As of mid-2013, Hastings retail stores have adopted a policy of gutting games then storing the game discs, manuals and DLC papers separately. This is so they do not have to lock up games or put security cases on games yet still allow the customer to physically handle the boxes in-store. When a new game is sold, Hasting will either re-seal the game or they will place the game in a bag that cannot be opened if you want to return the game as new.

Shipping
Question: Why are my items shipping individually? Why does GoHastings.Com include a shipping charge for each individual item ordered?
Answer:
Hastings does not have warehouses for fulfilling internet orders. All items are shipped from individual brick and mortar retail stores. If your order contains multiple items, your order may ship from multiple locations at different times if one location does not have all of the items you ordered. Because items could ship from more than one location, GoHastings.Com charges a per item shipping fee. Yes this can be frustrating, so its best to either get over it if you intend to shop at GoHastings.Com, or if you can't get over it, shop elsewhere. Like all "deals," include the shipping price per item into consideration for the total cost of the game being purchased.

UPDATED!
Question: How much is shipping per item?
Answer:
Video Games and PC software ship for $2.28 per item.

CDs, DVDs and Blu-rays ship for $1.29 per item.

Books have a per-order charge of $3.00 plus $0.99 shipping per book ordered.

Game Hardware, Electronics and Trends have a per-order charge of $1.99 plus $0.10 shipping per ounce for each item ordered.

Full shipping information, including expedited shipping prices, can be found HERE.

Occasionally, GoHastings.Com offers free or reduced shipping promotions.

Please note, books used to ship for $0.96 per order with no per item charge but Hastings discontinued that pricing scheme as of January 10, 2014. CDs, DVDs and Blu-rays used to ship for $0.96 per item, but Hastings raised that price to the current cost as of approximately May 25, 2014.

Question: How long does it take GoHastings.Com to ship my order?
Answer:
Standard Shipping:
Order processed within 48 Hours
Shipping time is 3-10 Days

Priority / Expedited Mail:
Order processed within 48 Hours
Shipping time is 2 - 3 Days

Question: What service does GoHastings.Com use to ship items?
Answer:
GoHastings.Com primarily ships items using the United States Postal Service (USPS). Video games ship via USPS First Class Mail. Books, movies and music ship via USPS Media Mail. Larger orders may ship via UPS.

Question: Will GoHastings.Com give me a tracking number for each shipment?
Answer:
Every shipment usually has a tracking number associated with it. If you did not see a tracking number in the shipping confirmation email, check your order history on GoHastings.Com.

Question: What will GoHastings.Com ship my items in?
Answer:
It will vary. Hastings might use a yellow paper mailer with bubble padding on the inside. They might use a white plastic envelope with bubble padding on the inside. They might use a stiffer paper/lighter cardboard envelope with no padding. Hastings will try to jam as many items into any of the above envelope options as possible, resulting in frequently damaged books, broken game/movie/CD cases, etc. On rare occasions, someone at Hastings will have the common sense to put larger or heavier items into a box for safer shipping, but even then they will neglect to use padding. Hastings used to ship items in a white plastic poly-bag with absolutely no padding or protection, but after numerous complaints, the company claims these are supposed to be phased out and no longer in use. They still pop up from time to time.

Order Cancellations / Out Of Stock Items
Question: Why was an item cancelled out of my order? Why is that item back in stock right now?
Answer:
GoHastings.Com fills their stock from their Hastings brick and mortar retail locations. Additionally, GoHastings.Com sells items on Amazon and eBay. Their online inventory system is antiquated and does not update stock instantaneously across physical store locations, GoHastings.Com, Amazon, and eBay. Therefore if someone bought the same item first in store/on Amazon/on eBay, their order will be fulfilled first and your item will be cancelled if there is not enough inventory to go around, even though you thought the item was in stock. Yes this sucks, but now you know about it so you can simply choose not to shop at GoHastings in the future if you can't deal with it. No need to endlessly complain about it in posts. Consider writing a letter to the president of Hastings, whose contact info can be found below this FAQ.

Because Hastings' physical store locations accept trade-ins for the used items that they sell, an item that was out of stock may quickly come back into stock if someone trades in the same item, or if someone returns the same item. However, as stated above, GoHastings.Com has an antiquated online system, and they will not be able to fulfill any items on your order once they have been canceled. You will have to re-order the item, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point your originally ordered under.

Question: I just ordered something and now it shows as out of stock, either on my order history page or on the item's page. Will my order be canceled?
Answer:
Probably not, but it is still possible. GoHastings.Com updates its inventory count immediately when sales from the website are made. Therefore if they had one item, and you ordered it, it will now show up as out of stock on GoHastings.Com. However, if someone ordered it off Hastings' eBay or Amazon Marketplace listings first, they may fulfill that order first and cancel your order. Also, if someone walks into the store and purchases the item before it is pulled to ship to you, your order will be canceled. Additionally, store employees may not be able to locate the item and thus cancel your order for that reason. Hastings also has a problem on their website where items in your order history show as out of stock, sometimes regardless of the actual stock. Your best bet is to take a deep breath and not worry about it.

Sale Pricing
NEW!
Question: How can I tell if one promotion or discount is better than a different commonly offered promotion or discount?
Answer:
The following guides are only for video games since they take into consideration the $2.28 per game shipping price. You will have to do your own math for music/movies, books, trends/electronics and other shipping sales.

Remember, stock and prices fluctuate constantly and may not be the same by the next sale.

The math in the Buy 2 Get 1 For $1 deal assumes you choose three equally priced games to maximize your potential savings.

Free Shipping:
Vs. 96¢ Per Item Shipping: Use free shipping, obviously
Vs. 20% Off: Use free shipping with items $11.40 and less
Vs. 25% Off: Use free shipping with items $9.12 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use free shipping with items $7.84 and less
Vs. 30% Off: Use free shipping with items $7.60 and less
Vs. 33% Off: Use free shipping with items $6.91 and less
Vs. 40% Off: Use free shipping with items $5.70 and less

96 Cent Shipping:
Vs. Free Shipping: Wait for Free Shipping, obviously
Vs. 20% Off: Use 96¢ shipping with items $6.60 and less
Vs. 25% Off: Use 96¢ shipping with items $5.28 and less
Vs. Buy 2 Used Games, Get 1 For $1: Use 96¢ shipping with items $4.96 and less
Vs. 30% Off: Use 96¢ shipping with items $4.40 and less
Vs. 33% Off: Use 96¢ shipping with items $4.00 and less
Vs. 40% Off: Use 96¢ shipping with items $3.30 and less

20% Off:
Vs. Free Shipping: For items over $11.40, use 20% Off
Vs. 96 Cent Shipping: For items over $6.60, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $2.50, use 20% Off

25% Off:
Vs. Free Shipping: For items over $9.12, use 25% Off
Vs. 96 Cent Shipping: For items over $5.28, use 20% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $4.00, use 25% Off

30% Off:
Vs. Free Shipping: For items over $7.60, use 30% Off
Vs. 96 Cent Shipping: For items over $4.40, use 30% Off
Vs. Buy 2 Used Games, Get 1 For $1: For items under $10, use 30% Off

Buy 2 Get 1 For $1:
Vs. Free Shipping: Use free shipping with items $7.84 and less
Vs. $0.96 Shipping: Use 96¢ shipping with items $4.96 and less

33% Off:
Vs. Free Shipping: For items over $6.91, use 33% Off
Vs. 96 Cent Shipping: For items over $4.00, use 33% Off

40% Off:
Vs. Free Shipping: For items over $5.70, use 40% Off
Vs. 96 Cent Shipping: For items over $3.30, use 40% Off

Question: GoHastings.Com totally raised their prices prior to the sale! OMGWTFBBQSauce! Should I call the police / attorney general / president of the United States?
Answer:
GoHastings.Com claims to not raise their prices prior to sales. Their pricing is based on algorithms that consider things like supply, demand, competitor pricing, market rates, etc. If a game was $10 before the sale and $15 24 hours into the sale, chances are there were only a couple of copies of the game and someone bought one when the sale started, thus affecting the supply and demand. You are not the only one monitoring a Wish List on GoHastings.Com. However, there have been some clearly documented instances of raising prices right before a sale, especially with books rather than games.

Promotional Deal Codes
Question: Why is the promotional code not applying to my order?
Answer:
Certain M-rated games carry the disclaimer that "This item is only available for purchase by customers age 17 and older." If you have such a game in your cart, be sure to check the box by the "Check Out" button that says "I am at least 17 years of age" before clicking the "Apply Promotion Code" button to apply the promotional code.

Additionally, some promotional codes only apply to select qualifying titles. Be sure that your order only contains such titles. Occasionally the GoHastings.Com programmers miss something and games that are supposed to qualify do not work with the promotional code. If this is the case, please contact GoHastings.Com. Contact information can be found below this FAQ.

Question: Can I use more than one promotional code at the same time? Can I stack promotional codes?
Answer:
No, you can only apply one promotional code per order. This prevents code stacking. If there are two promotional codes valid at the same time that you would like to use, you must place two or more separate orders.

Question: What time do promotions normally begin / end?
Answer:
GoHastings.Com operates based on the Central Time Zone. Weekly promotions usually start on Sunday and usually last the whole week. Various other promotions may have different start times and durations. Promotions usually begin at midnight Central time. However, sometimes the new promotions take a while to go "live" on the website, so always double check your order that the correct discounted price is shown.

Order Problems and Contacting Customer Service
(Including Returns/Replacements for Wrong Item or Damaged/Defective Item)
Question: I am trying to place an order and have entered my correct shipping address, billing address and credit card info. The check out page says there is a problem with my information and I need to correct it, but nothing is incorrect. What is going on?!
Answer:
This is a random error that seems to affect some people and not others. There is no known cause for it. People have reported it occurring with different credit card companies (Visa, Mastercard, Discover, etc.). Some people think it has to do with what web browser you use, so perhaps try a different one. Some people have reported they can't place orders from computers or IP numbers located out of the state where their billing or shipping address is located. The bottom line is there is no fix for this problem from the customer's end. Your only attempt to get it resolved will be to CALL Customer Service. Contact details for Customer Service can be found below this FAQ.

Question: GoHastings.Com sent me a defective game or the wrong game. How do I return it? Can they send me a replacement/correct item?
Answer:
Contact customer service to initiate the return process. Customer service contact information is located in this post, below the FAQ. GoHastings.Com will not charge you to ship the game back, and they will give you a full refund, including what you paid initially for shipping. In some instances, they will simply refund the cost of the item and let you keep the defective or wrong item for free. GoHastings.Com will not normally send you a replacement item if you received a defective or incorrect item. They will usually tell you that you must place a new order, at which time the promotion you initially ordered under may have expired. You can try to contact customer service to see if they will create a new order for you with the price point you originally ordered under.

Question: Something went wrong with my order. How do I contact customer service?
Answer:
Customer service contact information is located in this post, below the FAQ.

Question: Should I call or email customer service?
Answer:
CAGs have reported mixed experiences with both calling and emailing Hastings Customer Service. It is up to your preference. If you are contacting them regarding credit card issues, it may be best to call rather than put highly sensitive information in an email. If you call during business hours, your issue may be resolved right then over the phone. You might also have to wait on hold for a long period of time during peak hours. If you email, you may have to wait up to 48 hours to get a response, especially if you email over the weekend. Often the email replies fail to understand your entire issue with your order. Customer Service contact information is located in this post, below the FAQ.

Question: What is GoHastings.Com return policy?
Answer:
The GoHastings.Com website states their return policy is as follows:

All items purchased through gohastings.com may be returned for a full refund of the purchase price, if they meet the following criteria:

  • All new items are in original unopened packaging.
  • Return of product is within 30 days of shipping date.
  • Returned product(s) must be in the original packaging and include any manuals, cabling and accessories in saleable condition.
  • Video Game Systems that are found defective within the 30 day window must make a return using the manufacturer's warranty.
Shipping and handling charges are not refundable.
Note: Products purchased through goHastings.com may not be returned to a physical store location for refund.
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However, this can be confusing considering used items, such as games, come in opened packaging. Normally GoHastings has no problem with returns for defective or incorrect used game shipments that are promptly requested. At the very least, if a game item was found to be defective within 30 days of the shipping date, you would have a good argument toward customer service that you should be able to return the game item. Abusing the return policy to replace your own broken items with items from GoHastings inventory wouldn't be a good idea.

Miscellaneous
Question: Does GoHastings.Com collect sales tax?
Answer:
According to GoHastings.Com:

Currently goHastings.com only charges sales tax in states where we have a physical presence. Sales taxes are calculated during the ordering process and will show tax charged for the delivery destination, based on current tax rates. Shipping charges may also be subject to tax in certain states.
Currently sales tax is automatically applied in the following states:

  • Alabama
  • Arkansas
  • Arizona
  • Colorado
  • Florida
  • Georgia
  • Idaho
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Missouri
  • Montana
  • Nebraska
  • Nevada
  • New Mexico
  • Oklahoma
  • Tennessee
  • Texas
  • Utah
  • Washington
  • Wyoming
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Question: Where are Hastings brick and mortar retail stores located?
Answer:
Click here to find the location nearest you.

Question: Are the online prices the same in store? Are the online specials valid in store?
Answer:
Generally speaking, no. For used items and for some new items, GoHastings.Com uses algorithms where prices can change multiple times in one day. Hastings retail locations have their own set prices. See your local store for more information. Additionally, online special sales and promotions are not valid in store. Sometimes Hastings runs the same pricing online and in store for certain items.

Question: Are the brick and mortar retail location advertisements valid online?
Answer:
Generally the prices in the retail location advertisements are not valid on GoHastings.Com. Sometimes Hastings runs the same pricing online and in store for certain items.



Customer Service Contact Information
Customer Service Hours of Operation
Monday - Friday 9 am through 9 pm CST
Toll Free Phone Number: (877)-HASTINGS (427-8464)
Fax: (806) 467-8330

Email: service[at]gohastings.com
PM the GoHastings Representative on CAG: gohastings (John) [Not active since October 2013]

Regular Mail:
Hastings Internet, Inc.
3601 Plains Blvd.
Amarillo, TX 79102

Comments to the President:
John Marmaduke, President & CEO RIP In Peace

Alan Van Ongevalle, President & COO
Hastings Entertainment, Inc.
PO Box 35350
Amarillo, TX 79120-5350



GoHastings.Com / Hastings Entertainment Online Information
Website: http://www.gohastings.com
Retail Store Weekly Ad: http://www.gohastings.com/custserv/custserv.jsp?pageName=StoreAd
Facebook: http://www.facebook.com/gohastings?sk=wall
Twitter: @gohastings
Google+: https://plus.google.com/107834874893127887270/posts
Pinterest: http://pinterest.com/gohastings/
Instagram: http://instagram.com/gohastings
Is the GoHastings.Com server down for everyone or just me?: Click here to check

 
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There's a reason I keep a log of the past deals:

Hastings' Facebook Page Got 200,000 Likes One Day Sale
Online: 40% off used books, CDs and DVDs (including Previously Viewed DVDs); 30% off used video games and Blu-rays (including Previously Viewed Blu-rays)
Use Code: GOHASTINGS!
In Store: $5 off your purchase of $20 or more (excludes giftcards)
Coupon:
Valid: Wednesday 2/22/12 Only
Click to expand...

So, that's a possibility.

Or it could be totally different.

There's absolutely no way to tell until it's announced.

40% off is good and whatnot, but we're also just several weeks away from Black Friday, which will probably bring more 40% sales if not 50% off used CDs/DVDs/Books and possibly 30% Off New Books, if last year is any indication. I know stock fluctuates all the time on used items, but my point is, there will be good sales not far off, regardless of what Hastings puts out until then.
 
Let's say that the promotion is a 30% or 40% off when buying used stuff; if that happens, Do you guys think shipping will be free? Just an opinion obviously :)
 
[quote name='hamokmonky']1080 likes still needed, at this rate we will have the sale on black friday anyway ;-)[/QUOTE]
Yep. Let's save some $ by then :3
 
[quote name='ackbar7']I don't think anyone can say they never have sales on new stuff, when the current promotion (5 off 25, 10 off 40) clearly covers that. And a week or 2 ago they had 25% off all Dr Who stuff in trands.
I think it is pretty safe to say we have no idea what the promotion is going to be.[/QUOTE]

What I meant is that they never, or I guess rarely ever would be a better term to use, is directly discount new items. Other than the occasional free shipping, they'll do things like the 5 off 25 where they'll discount your entire purchase, but I don't think we'll ever see something like 30% off new games/movies/books/etc.

The only reason I'm assuming it's 40% is because they hold sales like 30% off pretty regularly, so something like that wouldn't be all that special. 40% is rare, so it'd be a nice appreciation gift.
 
[quote name='Tsel']What I meant is that they never, or I guess rarely ever would be a better term to use, is directly discount new items. Other than the occasional free shipping, they'll do things like the 5 off 25 where they'll discount your entire purchase, but I don't think we'll ever see something like 30% off new games/movies/books/etc.

The only reason I'm assuming it's 40% is because they hold sales like 30% off pretty regularly, so something like that wouldn't be all that special. 40% is rare, so it'd be a nice appreciation gift.[/QUOTE]

The best they usually do is one CD/DVD/etc. for 9.99 or stuff like that. On the new stuff in store they usually have the better deals. I used to like going in when they had coupons for any CD for 9.99 or DVD for x amount. For used stuff though the website blows the stores out of the water. Store pricing is always the same high prices when online is a fraction of it.
 
Pretty mad. Got my copy of what I thought was the TPB of Final Crisis, and they sent me the paper back. It was even listed as the TPB. I emailed them about it, waiting for a response...
 
[quote name='tuffguycore']Pretty mad. Got my copy of what I thought was the TPB of Final Crisis, and they sent me the paper back. It was even listed as the TPB. I emailed them about it, waiting for a response...[/QUOTE]

Uh... do you know what TPB stands for?
 
[quote name='Tsel']Uh... do you know what TPB stands for?[/QUOTE]

Yeah, it's supposed to be the collection, not a long written book. This isn't the comics, but a novelization.

Edit: Just re-read my post, and I didn't say it was the novelization, sorry.
 
[quote name='tuffguycore']Pretty mad. Got my copy of what I thought was the TPB of Final Crisis, and they sent me the paper back. It was even listed as the TPB. I emailed them about it, waiting for a response...[/QUOTE]

What's a hard cover of a Trade PaperBack?

Edit: nvm as well.
 
[quote name='tuffguycore']Yeah, it's supposed to be the collection, not a long written book. This isn't the comics, but a novelization.

Edit: Just re-read my post, and I didn't say it was the novelization, sorry.[/QUOTE]

Are you sure you purchased the correct item?

If you wanted the comic book, you should have ordered this: http://www.gohastings.com/product/BOOK/Final-Crisis/sku/281316481.uts
If that's what you ordered and they sent you the novelization, then someone just screwed up.

But if you ordered anything from here: http://www.gohastings.com/product/BOOK/Final-Crisis/sku/282359422.uts - you're getting the novelization. The UK-A format doesn't say novelization in the item description, but it is published by Penguin and not DC Comics which should be a red flag. The UK-B format says its a novelization in the description.

I don't know why Hastings lists these types of novelizations in the Graphic Novels category, other than hoping people browsing graphic novels are interested in novelizations too. They should be under a different category of Fiction books.
 
[quote name='kodave']Are you sure you purchased the correct item?

If you wanted the comic book, you should have ordered this: http://www.gohastings.com/product/BOOK/Final-Crisis/sku/281316481.uts
If that's what you ordered and they sent you the novelization, then someone just screwed up.

But if you ordered anything from here: http://www.gohastings.com/product/BOOK/Final-Crisis/sku/282359422.uts - you're getting the novelization. The UK-A format doesn't say novelization in the item description, but it is published by Penguin and not DC Comics which should be a red flag. The UK-B format says its a novelization in the description.

I don't know why Hastings lists these types of novelizations in the Graphic Novels category, other than hoping people browsing graphic novels are interested in novelizations too. They should be under a different category of Fiction books.[/QUOTE]

It was indeed a screw up.

It is something that bothers me about goHastings(among other things), and that's mostly why I only order books from them. I just hope it's not a huge hassel, or they'll send me the one that I ordered instead...
 
Is there anyway to filter out manga when browsing the comics section? Nothing against it, but I don't read it and it ends up being like 75% of what shows up.
 
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Just received my order of:

Star Ocean: The Last Hope
Banjo & Kazooie: Nuts & Bolts
Warhammer 40k: Space Marine

All items were immaculate (no scratches and all manuals included) I could not be more pleased with GoHastings.
 
[quote name='CheapLikeAFox']Is there anyway to filter out mange when browsing the comics section? Nothing against it, but I don't read it and it ends up being like 75% of what shows up.[/QUOTE]

I think there's a topical cream for mange.
 
[quote name='CheapLikeAFox']lol... fox world problems....[/QUOTE]

To answer your question, I have no idea how to filter out manga, but given the pitiful sorting options of goHastings, I doubt you could find a viable solution. I really like everything about Hastings except the sorting options on their site.
 
[quote name='tuffguycore']It was indeed a screw up.

It is something that bothers me about goHastings(among other things), and that's mostly why I only order books from them. I just hope it's not a huge hassel, or they'll send me the one that I ordered instead...[/QUOTE]

I think returning something to Hastings has been a minor inconvenience at best for the majority of people - there seems to be a trend in this thread of people wondering if its going to be a "hassle" and I don't know where that is coming from. They're not going to send you what you ordered. You'll return it, they'll refund you, and you can try again next time there's a sale or whatever. It's not perfect but that's the GoHastings way and should be expected should you decide to order from them.

[quote name='CheapLikeAFox']Is there anyway to filter out manga when browsing the comics section? Nothing against it, but I don't read it and it ends up being like 75% of what shows up.[/QUOTE]

I would pay extra for this service. I think they group them into the "General" subcategory. If you sort by price, most manga seems to be in the $1.99 range. Of course Hastings makes it impossible to jump ahead to a certain page, but you can kind of skip every other page until you're into a manga-free price range. They should at least make a Manga subcategory so then you can browse by category and skip over that one.
 
[quote name='kodave']I think returning something to Hastings has been a minor inconvenience at best for the majority of people - there seems to be a trend in this thread of people wondering if its going to be a "hassle" and I don't know where that is coming from. They're not going to send you what you ordered. You'll return it, they'll refund you, and you can try again next time there's a sale or whatever. It's not perfect but that's the GoHastings way and should be expected should you decide to order from them.
[/QUOTE]

That's fair. I work for an online company, and I see the stuff my CS does for customers, so it was a hope that they might do it. I really didn't think it would be a problem like a lot of these people(I guess everyone is paranoid on this site... maybe because most of us are trying to get the best deal and some go about it unscrupulously). Just figured if I could vent somewhere it would be here haha.
 
I received 2 out of the 9 games that I ordered.

Final Fantasy 13 included the manual, and the disc had not so visible scratches, it has some three small scatches only. Not bad :) The only problem was that the box itself and the paper have like two holes in it :cry: Other than that it is in good condition and the game seems to work without problems.

Pic (Click to enlarge):


My Red Dead Redemption was in a worst condition! The box is from a NFL game... it has weird holes in it, it did not include the manual and poster, and the paper is torn :/ but at least the game is in good condition with very few scratches on it.

Pics (Click to enlarge them):


weird hole made with a cigarette?...


More cosmetic damage


Torn paper (not so visible in the pic)


I don't mind too much about RDR because I got it for $1 (+.98 shipping) during the B2G1 for $1 sale.

By the way the games shipped Sunday and they arrived today! That was very fast.

I hope to get my other games soon. So what do you think of the condition of my first two games bought from goHastings? It could be better? It could be worse?

Thanks for reading :bouncy:


3y7umd6qz
 
[quote name='Ashlee']

I hope to get my other games soon. So what do you think of the condition of my first two games bought from goHastings? It could be better? It could be worse?

Thanks for reading :bouncy:


3y7umd6qz
[/QUOTE]

Well, for the missing manual/poster I might be tempted to do a return, but it being the $1 game I would make sure they give me a credit or set it up so I can do a rebuy at the same price.

The tears in the plastic are annoying but not a dealbreaker for me. The Final Fantasy would have been passable for me. But different strokes for different folks. To some people any tear in a game paper is enough to have them do a return. If it bothers you or you like your games pristine just contact CS and see how they can help you out.
 
[quote name='CheapLikeAFox']Well, for the missing manual/poster I might be tempted to do a return, but it being the $1 game I would make sure they give me a credit or set it up so I can do a rebuy at the same price.

The tears in the plastic are annoying but not a dealbreaker for me. The Final Fantasy would have been passable for me. But different strokes for different folks. To some people any tear in a game paper is enough to have them do a return. If it bothers you or you like your games pristine just contact CS and see how they can help you out.[/QUOTE]
I'd love to get games with no plastic or boxart tearing! but my luck is so bad that if rebuy the games, I will receive other ones in worse condition... :/ I will wait until all 9 of them arrive before calling though. I hope that they don't give a refund without letting me buy the games for such cheap price again... oh well ;/

I will post pics when more games arrive! Thanks for the answer cheapy fox :)
 
Got a book today with a few tears on the dust jacket. Annoying but not so bad I'll return it. Better than a book I ordered off Amazon Marketplace that ended up being an ex-library book though it wasn't described as such. (Description of book is spoilered since it doesn't have to do with Hastings:)
5 stickers alone on the cover (including a clear one the length of the spine), and two more on the first page of the book with a CANCELLED stamp over one of the stickers bleeding onto the page, plus a stamp on the top of the pages. I was able to remove all of the stickers thanks to a lot of Goo Gone and a hair dryer, and file off the top stamp, but there was some loss of artwork on the first page. A little elbow grease got it into decent shape minus that first page. It was lame of the seller to not disclose that it was ex-library as a courtesy like many other sellers do. But it wasn't worth the cost to return it seeing how I got it for $6 (including shipping) in the first place.
 
[quote name='Ashlee']I'd love to get games with no plastic or boxart tearing! but my luck is so bad that if rebuy the games, I will receive other ones in worse condition... :/ I will wait until all 9 of them arrive before calling though. I hope that they don't give a refund without letting me buy the games for such cheap price again... oh well ;/

I will post pics when more games arrive! Thanks for the answer cheapy fox :)[/QUOTE]

Worse case scenario is they tell you to return it for a refund... and if you would rather keep it for $1 then you dont return it... case closed.
 
[quote name='kodave']Got a book today with a few tears on the dust jacket. Annoying but not so bad I'll return it. Better than a book I ordered off Amazon Marketplace that ended up being an ex-library book though it wasn't described as such. (Description of book is spoilered since it doesn't have to do with Hastings:)
5 stickers alone on the cover (including a clear one the length of the spine), and two more on the first page of the book with a CANCELLED stamp over one of the stickers bleeding onto the page, plus a stamp on the top of the pages. I was able to remove all of the stickers thanks to a lot of Goo Gone and a hair dryer, and file off the top stamp, but there was some loss of artwork on the first page. A little elbow grease got it into decent shape minus that first page. It was lame of the seller to not disclose that it was ex-library as a courtesy like many other sellers do. But it wasn't worth the cost to return it seeing how I got it for $6 (including shipping) in the first place.
[/QUOTE]

I would file an A-Z claim personally on it and demand they pay return shipping. One thing I don't stand for is not disclosing either promo copies or ex library copies.
 
[quote name='CheapLikeAFox']I would file an A-Z claim personally on it and demand they pay return shipping. One thing I don't stand for is not disclosing either promo copies or ex library copies.[/QUOTE]

Eh, it was labelled "Good" which by Amazon's definition means "May include 'From the library of' labels." A lot of sellers (and resellers) are courteous enough to say when a book is ex-library. This professional reseller was not. But it's not required by Amazon's rules to say it's ex-library. I have no doubt I could have filed an A-Z claim and won (just because Amazon is so customer friendly) even though I don't think someone in my position should win in this particular circumstance. I had already resigned myself to having to keep the book, so I went ahead and cleaned it up. To return it now would actually be doing the seller a favor since it's arguably in better condition than it was before. It was a gamble and it failed, so lesson learned. I was just too tempted by the low price (for this particular book).

Promo copies are another story, especially if they're specially marked as such in some way. Unless the buyer knows its a promo copy, people shouldn't be sending those out.
 
Thank you for the answers guys, I will try to call them when I receive all of my games. I am sure those will arrive in similar conditions. I hate torn paper and torn plastic, What do people who trade in those games do with them?... ugh unbelievable :/

By the way, the Red Dead Redemption disc was loosed inside the case, maybe that is why it has some few scratches in it? Well I just wanted to let you know because I am sure that I am not the only one who has received a loosed disc.
And just about 1,000 likes for goHastings to get 250k likes on facebook! :)
 
[quote name='Ashlee']Thank you for the answers guys, I will try to call them when I receive all of my games. I am sure those will arrive in similar conditions. I hate torn paper and torn plastic, What do people who trade in those games do with them?... ugh unbelievable :/

By the way, the Red Dead Redemption disc was loosed inside the case, maybe that is why it has some few scratches in it? Well I just wanted to let you know because I am sure that I am not the only one who has received a loosed disc.
And just about 1,000 likes for goHastings to get 250k likes on facebook! :)[/QUOTE]

I personally wouldn't worry about scratches on PS3 games, from what I understand, you really have to gouge a disc for a bluray to not read at all. I've never had a problem with scratches or anything like that.
 
[quote name='tuffguycore']I personally wouldn't worry about scratches on PS3 games, from what I understand, you really have to gouge a disc for a bluray to not read at all. I've never had a problem with scratches or anything like that.[/QUOTE]

Thanks for your opinion, I personally don't mind about scratches either as long as they are not all over the disc and then the console is not able to read it, but the bad thing here is the torn paper cover from the two games that I received as well as torn plastic. It is incredible how some people trade in games in such conditions! more incredible yet how companies buy them like that! But as I said, if my other 7 games boxart cover boxes arrive like that too, in very bad condition and torn, I will have to contact goHastings support for the first time ):
 
[quote name='tuffguycore']I personally wouldn't worry about scratches on PS3 games, from what I understand, you really have to gouge a disc for a bluray to not read at all. I've never had a problem with scratches or anything like that.[/QUOTE]

Ive had blus with the tiniest of scratches skip or freeze. Its generally pretty hard to scratch a blu though so its not something you see often.
 
[quote name='CheapLikeAFox']Well, for the missing manual/poster I might be tempted to do a return, but it being the $1 game I would make sure they give me a credit or set it up so I can do a rebuy at the same price....[/QUOTE]
Their description of used states that you might not get a manual/poster and I wish they enforced it more. About a 1/3 of my games from GH have no manuals and I don't mind because that is what might happen when you buy used. Sometimes I don't understand people that want to pay for cheap used games and complain that they are not whole. All these unnecessary returns makes them eat their profits and we all lose at the end when prices go up or the company shuts down because people abuse the system w/ no real legal stand. If you want whole just buy new.

USED/Previously Viewed Product
We 100% GUARANTEE the full functionality of all used and previously viewed product. Due to the nature of used and previously viewed products; booklet inserts, digital content and manuals are not guaranteed in any used or previously viewed product. Select downloadable and online content/features may require an additional purchase.
 
[quote name='Carlanga']Their description of used states that you might not get a manual/poster and I wish they enforced it more. About a 1/3 of my games from GH have no manuals and I don't mind because that is what might happen when you buy used. Sometimes I don't understand people that want to pay for cheap used games and complain that they are not whole. All these unnecessary returns makes them eat their profits and we all lose at the end when prices go up or the company shuts down because people abuse the system w/ no real legal stand. If you want whole just buy new.

USED/Previously Viewed Product
We 100% GUARANTEE the full functionality of all used and previously viewed product. Due to the nature of used and previously viewed products; booklet inserts, digital content and manuals are not guaranteed in any used or previously viewed product. Select downloadable and online content/features may require an additional purchase.
[/QUOTE]

Does it say something about getting games with torn box art paper and/or plastic? Just wondering, I don't want to read their used games policy :/
 
[quote name='Ashlee']Does it say something about getting games with torn box art paper and/or plastic? Just wondering, I don't want to read their used games policy :/[/QUOTE]

My 2nd paragraph is all they say. I believe you should get a proper working case not a broken one unless it's USPS fault, when I bought Bioshock 2 it came in a blue BR case lol (didn't return it). Your problem is understandable and case condition is not part of the '100% hastings guarantee' AFAIK so in theory you can ask for a return/refund if the case is broken since you have 'broken functionality' I guess. Their faqs are easy to find and internet browsers have a search/find in page function ;)
 
Here's my only thing about GH, they list everything on Amazon as Very Good. Anything above Acceptable on Amazon needs to come with EVERYTHING - Case manual poster, etc.

So sometimes if it is at the right price and I want it as a collectible I will order from GH through Amazon and then they need to send complete item or I have a right to a return/refund.

So if they didn't do that, I would have less of a problem with it, but since they do I think they need to make sure their items meet the Amazon requirements.
 
Got one used book today. Had a stray green pen mark across the top of the pages, which is slightly annoying but not return worthy. The book also had a shitty glue job from the factory, but that's not Hastings' fault. Arrived in a bubble mailer which survived the shipping process.
 
A couple of rare things came back in stock today, so I just couldn't risk waiting another day or two for the sale since they'd probably be oos by morning.

Curse you slow Facebook likers!
 
300 likes away. A bunch of my wl came back in stock too, but I can hold out til later since i cant seem to get the right combo of things to total around $40
 
so i take it gohastings is a safe bet for shopping on new items? anybody ever have problems with shipping?

you guys think some of the new used games would be worth a gamble?
 
[quote name='CheapLikeAFox']Here's my only thing about GH, they list everything on Amazon as Very Good. Anything above Acceptable on Amazon needs to come with EVERYTHING - Case manual poster, etc.

So sometimes if it is at the right price and I want it as a collectible I will order from GH through Amazon and then they need to send complete item or I have a right to a return/refund.

So if they didn't do that, I would have less of a problem with it, but since they do I think they need to make sure their items meet the Amazon requirements.[/QUOTE]

if the prices are any means to go by, their amazon stock is their previously viewed items. Makes it even funnier.
Oh well, got a amazing spidey ps3 and dragons dogma, both in excellent condition yesterday. Still waiting on 3 refunds from last week.
 
price isnt really any means to go by, I dont think they list their PV stock on amazon based on my experience because I almost always check amazon before purchasing from the gohastings site. Sometimes the prices are widely off (like $14 on amazon and $35 on gohastings or vice versa) and sometimes they are spot on. I *have* checked amazon to verify if they have the same listing as a special edition version I want, and have often found discrepancies between the website and amazon, so if I am looking for a SE and that happens I dont buy it from them.
 
3 more games 2 more polybags 1 more return like seriously did they phase out polybags by using them all on me or something


you know its bad when the game and case are seperated by 3 other items in 1 polybag


although if i can toothpaste this small gaping hole in the disc (1.7 percent chance of it being a non required portion of data) ill have a free copy of enslaved
 
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[quote name='hamokmonky']price isnt really any means to go by, I dont think they list their PV stock on amazon based on my experience because I almost always check amazon before purchasing from the gohastings site. Sometimes the prices are widely off (like $14 on amazon and $35 on gohastings or vice versa) and sometimes they are spot on. I *have* checked amazon to verify if they have the same listing as a special edition version I want, and have often found discrepancies between the website and amazon, so if I am looking for a SE and that happens I dont buy it from them.[/QUOTE]

It's definitely not PV because all the stuff I order from GH thru amazon are CDs which can't be PV.
 
[quote name='edson13']if the prices are any means to go by, their amazon stock is their previously viewed items. Makes it even funnier.
Oh well, got a amazing spidey ps3 and dragons dogma, both in excellent condition yesterday.[/QUOTE]
[quote name='CheapLikeAFox']It's definitely not PV because all the stuff I order from GH thru amazon are CDs which can't be PV.[/QUOTE]

It can be both.

I use their Amazon store sometimes as a listing guide. Some items on Hastings where they only have the previously viewed item still shows up on their Hastings store listed just like everything else. Sometimes if the item is in stock Used and Previously Viewed, Hastings will have two separate listings for that item.

Sometimes you can check which one it is by using the site to see which one is the one in stock, and sometimes you can't if there are two listings (but the price difference may also be a marker too sometimes).

It definitely can be PV, but not always guaranteed it won't be, and vice versa with Used.
 
[quote name='hamokmonky']Ive had blus with the tiniest of scratches skip or freeze. Its generally pretty hard to scratch a blu though so its not something you see often.[/QUOTE]

That's awful then, I've never had that happen with any of the used games/blus I've bought before. I guess if it's scratched on a blu though it must be pretty deep to be noticed.

Everyone else upset about their books, besides the one mess up I had this time, I haven't really had an issue yet with scribbles and such. I got both my hardcovers this week(Seige and one of the newer X-Men crossovers) and they were damn near perfect. Seige, the outter sleeve is a little worn, but I'm not too concerned about it. Last time I got a bad glue job they shouldn't have taken, but the book was like 2 bucks. I didn't realize this place was THAT hit or miss.
 
Anyone ever return something and GH doesn't receive it? It's been over three weeks since I returned some movies and I spoke to the CSR today and they said they haven't received. Am I out of luck if they don't get it?
 
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