Wow. After my incident posted below, I emailed the GC website CS address. This weekend I received BOTH an email response AND a phone call from the intial location I received my trade-in credit (Store #1) apologizing for the mix-up.
Store #1 told me next time I'm in a GC, have that store call Store #1 right away. They would then place my store credit onto a gift card and read the card # to the other location for my use.
Guys, I am flabbergasted. In an age where CS is dying, for GC to do this is truly inspiring.
So from here on out, my "Gamestore" of choice is GC, without a doubt.
[quote name='manthing']Is it store specific? I traded some things in to a GC in another state a few months back, and was concerned that they didn't give a card/slip. I asked and was told that my credit was "in the system" and would be able to use it at stores in my area.
Fast-forward to today: I'm trying to pick up "New SMB" for the DS with my credit. The clerk finds no record of my credit. He then tells me credit is store specific unless you put it on a card.
So what the is the policy on store credit?[/quote]
Store #1 told me next time I'm in a GC, have that store call Store #1 right away. They would then place my store credit onto a gift card and read the card # to the other location for my use.
Guys, I am flabbergasted. In an age where CS is dying, for GC to do this is truly inspiring.
So from here on out, my "Gamestore" of choice is GC, without a doubt.
[quote name='manthing']Is it store specific? I traded some things in to a GC in another state a few months back, and was concerned that they didn't give a card/slip. I asked and was told that my credit was "in the system" and would be able to use it at stores in my area.
Fast-forward to today: I'm trying to pick up "New SMB" for the DS with my credit. The clerk finds no record of my credit. He then tells me credit is store specific unless you put it on a card.
So what the is the policy on store credit?[/quote]