Rafael:Hello My name is Rafael how may i assist you today?
You:Hi Rafael
You
o you speak in spanish?
Rafael:Yes
You:Can we speak in spanish?
Rafael:Sure, how can i help you?
You:How are you? look, I have a question, some games on my account appear locked, they are digital games, do you know what is happening.
Rafael:Great thanks for asking, to help you farther, and solve the problem and revise your account, please give me you Online ID or Sign in ID of your account
You:Ah, I forgot to mention that this happened after firmware 2.50 update was installed
You:What I would really want to know is why it did that
You:Basically
Rafael:By chance the accounts that were used that have games from digital sales from the internet? (my guess is the mass ebay sells)
You:Two of the accounts that are locked are games that are digital games that I bought over the internet.
Rafael:I understand, what I know is that those types of sale are illegal and the last update has patched some of the ways to sell these games. if you can't regain access of your accounts, its not possible to regain your games.
You:Ah perfect... but what is rare that there are people that don't have this issue and some that do
You:It's why I don't understand
You:Can you explain?
Rafael:Like I've said, the major forms of buying these games have patched for everyone, for now some people have access but soon they'll lose access.
You
erfect, thanks very much
Last lines seems like the general is there anything I can assist you with they usually do.