Not sure what you mean by capacity with that comparison to Fangamer.
Fangamer doesn't ship nearly as much volume of games as LRG does. Are you implying that LRG lacks the resources to improve on the shipping quality, or what do you mean by that?
When you say, "they'll get there someday", where is it that they're supposed to get to? Perfect shipping without any issues? Limiting the shipping issues? Having to ship everything perfectly? I think I'm just struggling with exactly what you're trying to allude to with the statement.
Yeah, they have issues, but so does everyone else, but at the same time it's also hard to compare to everyone else when their operation isn't the same as others. It's hard to compare apples and oranges with these kinds of things when we're talking about these types of details.
The real question I feel is if they're improving, and are trying to improve, and in this case, I do feel they have been, particularly with things such as the shipping boxes, and so on.
Personally, I've never had a package arrived damaged, with a loose disc, or any other issue, so I can only speak to these issues so much. However, I don't ever anticipate that their shipping issues will be perfectly, nor do I expect any other retailer/publisher to do so. As long as they're trying to improve, and the effort is visible, I feel that's more than enough on their end.
To be honest though, I think Jawwaad1's point was that it slides around the box, so chances the discs pop out could happen too. Not sure it was really meant to be any deeper than that. XD