Not really something a company founder needs to get involved with, but it is a crappy situation on multiple levels, and I’d be interested to know their take on it. If they truly are trying to address and rectify issues caused by their companies own mistakes or just dismiss them as a general course overall.
Already mentioned the fact that when valis collection 1 was released, that weeks mega bundle clearly had separate line items as: valis CE, valis stand-alone copy for switch, valis lp, and dead age. Noticed months later the description was changed to state the separate line item for valis switch was now (included in CE). I never would have bought the bundle if it was just everything at msrp, I didn’t understand that’s how they generally worked at the time. First I ever bought. Customer service confirmed they would not be honoring the original listing description at time of purchase, not too surprising given other situations people have described, what I find worse though, is that they say they cannot cancel the other bundle contents to just leave me with the CE in my order, the only portion I really wanted at msrp.
They confirmed the listing description did change after the fact. I’m not asking for any concessions or demanding they honor what their listing said I was buying like most legitimate retailers would be expected to, but refusing or being unable to simple cancel the extra items in the bundle I didn’t want at msrp, and only bought because of a misleading description is surprisingly crappy. I do still want the CE, which I would have bought on its own, but too late for that now apparently. They say it’s sold out, even though I already have a copy reserved in the bundle I bought which should be mine or freed up whether I canceled or kept that part of the order. Is this truly something the company can’t handle?
