Have you guys upgraded to SP2?
As for installing the drivers, it said not to look to microsoft update during that, and the thing should be unplugged before installing the drivers. Also read the pdf file if you still are having problems. I gotta admit too, the software bundled with it is crap. But once I got it working [after like 30 tries] it was a piece of cake.
The thing most likely installed the drivers already so maybe you should go to device manager and uninstall the 14xx driver under the audio and video. Then try rreinstalling.
As for installing the drivers, it said not to look to microsoft update during that, and the thing should be unplugged before installing the drivers. Also read the pdf file if you still are having problems. I gotta admit too, the software bundled with it is crap. But once I got it working [after like 30 tries] it was a piece of cake.
The thing most likely installed the drivers already so maybe you should go to device manager and uninstall the 14xx driver under the audio and video. Then try rreinstalling.