Amazon Trade-In FAQ 5.0

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
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Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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Crap, the LOTR I bought has a difference UPC than the one on Amazon :( what do I do :((((

Edit: Wait, how do I see the UPC--is it the EAN?

 
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rezound said:
Send it in without the case so you at least get "acceptable" value for it.
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The eBay description says: 014633151978, 5030930050528, 5030932050526, 5030941050524, 827307931499

The EAN on Amazon says: 0827307931499

Buy the buyer has the UPC as: 014633151978

 
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Miami Flash15 said:
The eBay description says: 014633151978, 5030930050528, 5030932050526, 5030941050524, 827307931499

The EAN on Amazon says: 0827307931499

Buy the buyer has the UPC as: 014633151978
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Not necessarily. The only way to be sure is to see the UPC code on the back of the game once you have it in your hands. I bought a game that was the UK version--different UPC code from the one Amazon accepts--even though the listing looked fine.

 
rezound said:
Not necessarily. The only way to be sure is to see the UPC code on the back of the game once you have it in your hands. I bought a game that was the UK version--different UPC code from the one Amazon accepts--even though the listing looked fine.
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Dang it--I'll check upon arrival :(

 
Miami Flash15 said:
Someone tell me why I shouldn't by an Xbox One after all this credit I'm building...
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Well you can buy a lot of games with that same credit. Buying a console at release is just a bad idea. The game library will be weak, and who knows if the hardware is stable or not. Just last night, I was watching Amazon Instant Video on my PS3 and lost my internet connection. I tried to sign back on and got a black screen. I had to unplug the console and wait anxiously while it did the file restore process. Just never know if these damn things are going to brick or not.

 
beetlegum said:
Well you can buy a lot of games with that same credit. Buying a console at release is just a bad idea. The game library will be weak, and who knows if the hardware is stable or not. Just last night, I was watching Amazon Instant Video on my PS3 and lost my internet connection. I tried to sign back on and got a black screen. I had to unplug the console and wait anxiously while it did the file restore process. Just never know if these damn things are going to brick or not.
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I concur. If you're superexcited for it, then go for it; don't want to burst your bubble. But if you can wait, it makes sense to do so for the reasons stated by beetlegum, in particular the hardware stability -- the first of almost everything has always had problems so let others be the guinea pig. This year, I think there's even more reason to wait because so many of Xbox's policies are still nebulous and they keep changing their stance. Also, a lot of the games releasing at the end of this year and the start of 2014 are available for the current gens as well. I've been telling people to hold off and wait 3-6 months before jumping on the next gens. Just my opinion...

Still no news on my Defiance CE...

 
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My Defiance CE is processing.

I want to see them say wrong UPC. I will flip on them. I checked it and everything. At that point we know they are rejecting due to the payout
 
Donut2922 said:
hmmm... Was it from Amazon or Gamestop? Was it sealed when you traded it in?
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Both, and both. One was bought new from GS, PS3 version, opened. Second was bought new from Amazon, Xbox, completely unopened. Each sent to Amazon in separate shipments.

I spoke to Amazon CS and they were no help. It sucks, but in the grand scheme of things, it's ok. You win some, you lose some. I'll probably end up dumping it on ebay, along with all 3000 of you. Lol.

 
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Gedemer said:
My Defiance CE is processing.

I want to see them say wrong UPC. I will flip on them. I checked it and everything. At that point we know they are rejecting due to the payout
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Mine says: "Incorrect UPC." I explained to Amazon CS that I bought it from Amazon itself. No dice. :( Hopefully your checker is smart enough to scan the right UPC.

 
I guess I got lucky with my Defiance CE I had sent in a few weeks back because I bought it from Warehouse Deals on my sister's account for like $50 to transfer to my account when it was $71 and I feared it would get rejected because I barely left a piece of the UPC since I wanted to remove the Warehouse Sticker from it to raise suspicion but it got accepted fine.

 
Gedemer said:
My Defiance CE is processing.

I want to see them say wrong UPC. I will flip on them. I checked it and everything. At that point we know they are rejecting due to the payout
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unfortunately a while back that added some extra terms in to give them room to reject it for whatever reason they please. they never did add in the actual reason 'value too high / error' which sucks but amazon cs will often back them up for rejecting high tiv stuff.

In this specific case this wasn't a tiv adjustment bot screw up, it was just timing so I really feel like they shouldn't reject it, but it wouldn't be the first time they'd gotten bugged about something like this.
 
Well, just chatted with amazon.  They say that once the item return, I take some picture of the upc and they will investigate about it,  Guess that ebtter than the don't know don't care respond some of you got.  I don't think the tiv is that high... In my mind saint row double pack for $42 is even more redicious than defiance for $75. 

 
Xellos2099 said:
Well, just chatted with amazon. They say that once the item return, I take some picture of the upc and they will investigate about it, Guess that ebtter than the don't know don't care respond some of you got. I don't think the tiv is that high... In my mind saint row double pack for $42 is even more redicious than defiance for $75.
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Keep us updated. Looks like we'll see a lot of Defiance CE's on eBay soon. lol.

Anyone think if we resubmit at its current TiV ($28) and it gets accepted, we can contact Amazon about being credited up to the $75 it should have been accepted at?

 
gogomo said:
Both, and both. One was bought new from GS, PS3 version, opened. Second was bought new from Amazon, Xbox, completely unopened. Each sent to Amazon in separate shipments.

I spoke to Amazon CS and they were no help. It sucks, but in the grand scheme of things, it's ok. You win some, you lose some. I'll probably end up dumping it on ebay, along with all 3000 of you. Lol.
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I try to look at it as a modern form of gambling. It helps. lol Sorry to hear you lost out. :(

 
Xellos2099 said:
Well, just chatted with amazon. They say that once the item return, I take some picture of the upc and they will investigate about it, Guess that ebtter than the don't know don't care respond some of you got. I don't think the tiv is that high... In my mind saint row double pack for $42 is even more redicious than defiance for $75.
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My CS spent a lot of time talking with me, but she didn't seem like she had the power to do anything. I did plan to do exactly what you suggest. As soon as I get mine back, I was going to take a picture of the UPC, the trade in slip, and contact CS again via email.

rezound said:
Keep us updated. Looks like we'll see a lot of Defiance CE's on eBay soon. lol.

Anyone think if we resubmit at its current TiV ($28) and it gets accepted, we can contact Amazon about being credited up to the $75 it should have been accepted at?
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Probably YMMV. The CS I spoke to made it sound like Amazon has nothing to do with the reseller/trade in folks;separate business entities and the trade in folks doesn't have a contact #.

beetlegum said:
I try to look at it as a modern form of gambling. It helps. lol Sorry to hear you lost out. :(
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Thanks! Yeah, that's how I look at it, too. Net net, I'm still up, so that's why it's not that big of a deal to me.

 
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Well, most of us think of this as a very safe trade in.   New item, exactly match....what can possibility go wrong. And to be honest, I would be glad if we can at least cover the 100 investment on the defiance at this point. 

 
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Well fuck, I also just got my Defiance CE rejected due to "wrong UPC".  Lol I didn't even realize Gamestop had a sale on this. Only reason I bought it myself was because I had the $20 promo credit just sitting there and figured I'd lock this so I didn't have to buy something immediately. Oh, and just to make matters worse, I bought it when Amazon was selling it for $71 + tax. Fuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu.

They probably opened it, saw the "Not for Resale" and shot it down immediately. I would've understood if they had done that because I sent only the game, but it was the complete CE bundle, what gives?

No point in even putting it up on eBay if they did open it, guess we'll see..

Going through a bad streak it seems, first NewEgg's terrible shipment of my MGS Legacy game, now this, hopefully at least the Muramasa I ordered from AWD will come in good shape. :twoguns: 

 
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Xellos2099 said:
Well, most of us think of this as a very safe trade in. New item, exactly match....what can possibility go wrong. And to be honest, I would be glad if we can at least cover the 100 investment on the defiance at this point.
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I'd be happy if I can break even selling 4 copies on eBay. Sigh.

I really hope if they've already made up their mind not to accept Defiance CEs that they don't open them then.

 
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Miami Flash15 said:
Dang it, the GameStop that had LOTR on hold for me only had the disc. No case or manual. So I passed on that one.
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That's why I've learned to call first to find out the condition. I've run into this exact issue in the past and wasted time and gas for a non-complete game. I was only able to find one complete copy within a reasonable driving time (~15 mins).

 
rezound said:
Keep us updated. Looks like we'll see a lot of Defiance CE's on eBay soon. lol.

Anyone think if we resubmit at its current TiV ($28) and it gets accepted, we can contact Amazon about being credited up to the $75 it should have been accepted at?
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not without prior approval from customer service. sometimes they'll offer that as an option. if you do it in your own though without their approval, good luck.
 
bob330i said:
That's why I've learned to call first to find out the condition. I've run into this exact issue in the past and wasted time and gas for a non-complete game. I was only able to find one complete copy within a reasonable driving time (~15 mins).
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Definitely. I was in the area and had to trade in a few games so it was fine.

 
bob330i said:
That's why I've learned to call first to find out the condition. I've run into this exact issue in the past and wasted time and gas for a non-complete game. I was only able to find one complete copy within a reasonable driving time (~15 mins).
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I learned my lesson to call right after the pick up email AND right before I go also. A few GSs sold the game right from under me. Their DMs didn't like that too much.

 
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Well fuck, I didnt look at my CEs enough to see if they were the right UPC. O god, this is gonna suck.

Especially if they have to open them.

 
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Can someone who got the GS LOTR game with the UPC that doesn't show anything at Amazon post that UPC please?  I am about to go pick up my copy and don't want to use my PUR $20 off coupon if it is the wrong UPC and I'll only have a moment to check that (when I ask to check out the condition).

 
io said:
Can someone who got the GS LOTR game with the UPC that doesn't show anything at Amazon post that UPC please? I am about to go pick up my copy and don't want to use my PUR $20 off coupon if it is the wrong UPC and I'll only have a moment to check that (when I ask to check out the condition).
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If no one responds in time: If trips and $ aren't an issue for you, just buy the game at full price and then rebuy it within 7 days with the coupon after you verify everything.

 
klimb22 said:
If no one responds in time: If trips and $ aren't an issue for you, just buy the game at full price and then rebuy it within 7 days with the coupon after you verify everything.
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Yeah, I don't want to hassle with that. I did submit it with the downgrade option so I could always send it disc-only for the acceptable price. But do they go with the acceptable from price when you submitted it or the current one? I had always thought it was the former, but I seem to remember a few people saying the latter happened. In any case, it is back up a bit but not quite to where I had locked it in. And who knows what would happen to it in the 10 days it takes UPS to deliver it.

In any case, I wen to eBay and pulled a few UPC's off the game info there and 2 of them work at Amazon so I can see if it has one of those UPCs.

 
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io said:
Can someone who got the GS LOTR game with the UPC that doesn't show anything at Amazon post that UPC please? I am about to go pick up my copy and don't want to use my PUR $20 off coupon if it is the wrong UPC and I'll only have a moment to check that (when I ask to check out the condition).
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The Gamestop Upc I got is 014633151978. It doesn't match the EAN from the e-mail but it does come up when I type that UPC in the search bar for the $42 trade amount.

 
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boogie4114 said:
The Gamestop Upc I got is 014633151978. It doesn't match the EAN from the e-mail but it does come up when I type that UPC in the search bar for the $42 trade amount.
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I didn't pull up anything when I tried typing that in.

Edit: I take that back. I didn't type it into their trade in bar. Odd that it would show up in that bar and not the general product search.
 
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