Amazon Trade-In FAQ 5.0

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handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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I didn't pull up anything when I tried typing that in.

Edit: I take that back. I didn't type it into their trade in bar. Odd that it would show up in that bar and not the general product search.
You have to change the category for the search bar to "Video Games" before typing in any UPC; typing that in brings up the BfME II page, so I think he's good to go.

On a side note, I don't really bother with the EAN (whatever that is) that appears on the trade-in "receipt". The UPC bringing you to the correct product page is all that matters.

 
They are the right UPCs, but they still won't get accepted. =/
So if they used the reason "wrong UPC" can I claim back my money? I bought new from GS and before sent it I had confirmed the UPC is the same as the EAN listed in the trade in order.

If they really used this reason to reject mine, then they are cheating.

 
The Gamestop Upc I got is 014633151978. It doesn't match the EAN from the e-mail but it does come up when I type that UPC in the search bar for the $42 trade amount.
This is the "standard" UPC. It was the first one on the eBay listing for it anyway. I had written this down on a piece of paper and verified that I got this version when I went to GS.

You have to change the category for the search bar to "Video Games" before typing in any UPC; typing that in brings up the BfME II page, so I think he's good to go.

On a side note, I don't really bother with the EAN (whatever that is) that appears on the trade-in "receipt". The UPC bringing you to the correct product page is all that matters.
Yep, I think I'm good. And the copy was complete and near mint to boot which was pretty surprising for such an old game. I think I have my own copy of this game somewhere and I probably should have locked that one in as well but I guess I'll just keep it since I did actually enjoy it quite a bit.

 
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I'm in the same boat with LOTR BFME II--my UPC on eBay is diff. from the EAN. Should I send it in without the case and get acceptable or am I fine enough to send it complete?

 
I'm in the same boat with LOTR BFME II--my UPC on eBay is diff. from the EAN. Should I send it in without the case and get acceptable or am I fine enough to send it complete?
As I said, don't rely on the EAN--enter the UPC into the Amazon search bar (after setting the category to "Video Games"), hit Enter, and see what pops up. If the page for BfME II appears, then you're all set.

 
I try to look at it as a modern form of gambling. It helps. lol Sorry to hear you lost out. :(
Well that is just not true, sometimes yes, when for instance we find a second listing with a massive TiV, but in this case, these were bought DIRECTLY FROM AMAZON THEMSELVES, and the TiV's were the same for Weekss/Months. So when amazon say's "Wrong UPC", their listing has the WRONG UPC. (Not angry just emphasizing lol) So it's simple, if they reject mine, and if they opened either (They both were new) I have the right to complain to amazon. If I can't send them back in with the correct TiV I plan to trade the Disc into bestbuy, and sell the rest of the extra's and the DLC on eBay...

 
Well that is just not true, sometimes yes, when for instance we find a second listing with a massive TiV, but in this case, these were bought DIRECTLY FROM AMAZON THEMSELVES, and the TiV's were the same for Weekss/Months. So when amazon say's "Wrong UPC", their listing has the WRONG UPC. (Not angry just emphasizing lol) So it's simple, if they reject mine, and if they opened either (They both were new) I have the right to complain to amazon. If I can't send them back in with the correct TiV I plan to trade the Disc into bestbuy, and sell the rest of the extra's and the DLC on eBay...
You should be fine returning the games back to Amazon. Gs, on the other hand, will be extremely difficult. =/

 
Well that is just not true, sometimes yes, when for instance we find a second listing with a massive TiV, but in this case, these were bought DIRECTLY FROM AMAZON THEMSELVES, and the TiV's were the same for Weekss/Months. So when amazon say's "Wrong UPC", their listing has the WRONG UPC. (Not angry just emphasizing lol) So it's simple, if they reject mine, and if they opened either (They both were new) I have the right to complain to amazon. If I can't send them back in with the correct TiV I plan to trade the Disc into bestbuy, and sell the rest of the extra's and the DLC on eBay...
I get that they should have accepted the trade, but they have the right to reject it for any reason too. I traded in some dvds to Best Buy in mint condition and they rejected it, set it back damaged and had the nerve to tell me it was rejected because I was taking advantage of a price error. I would say Amazon is the better company as far as trade ins.

 
Ok.  So I did the trade in promotion where you trade and get $20 credit towards another game a while back.

If I cancel that game (pre ordered A realm Reborn) will the credit be placed back on my account?  It says "The discount is valid until July 31, 2013.  Amazon reserves the right to cancel it at any time."

 
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Well I can see why they're wanting to reject all those Defiance CEs. AWD is selling them like new for $20 less than the TIV when everyone scooped them up.

Ok. So I did the trade in promotion where you trade and get $20 credit towards another game a while back.

If I cancel that game (pre ordered A realm Reborn) will the credit be placed back on my account? It says "The discount is valid until July 31, 2013. Amazon reserves the right to cancel it at any time."
It wasn't Amazon credit it was a promotional discount, right? Like you added the game to your cart and it took $20 off? If that's the case I believe you'll have to contact CS and try to get them to apply it to something different. Wouldn't cancel the order until you contact them though.

 
Well I can see why they're wanting to reject all those Defiance CEs. AWD is selling them like new for $20 less than the TIV when everyone scooped them up.

It wasn't Amazon credit it was a promotional discount, right? Like you added the game to your cart and it took $20 off? If that's the case I believe you'll have to contact CS and try to get them to apply it to something different. Wouldn't cancel the order until you contact them though.
I contacted them and the promotion went back to my account...but then I realized that a PC download doesnt let the promotion apply i guess...whereas a physical PC version does -.-

Cancelled physical ARR and wanted the download since you get $5 credit

 
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Funny how the Amazon trade in lately has caused me the darkened the doorstep of Gamestop after many moons.  Good grief, their preowned section is depressing. Half of the stock at my stores were in generic white cases. I got excited when I spotted the LOTR game, but it didn't have a manual, and looked like a dang dog chewed up the case.  WTF, don't they have any standards on these trade ins?

I did find Rock Band 3 for PS3 at a game store for 27 bucks.  It is currently trading at $42!

 
Funny how the Amazon trade in lately has caused me the darkened the doorstep of Gamestop after many moons. Good grief, their preowned section is depressing. Half of the stock at my stores were in generic white cases. I got excited when I spotted the LOTR game, but it didn't have a manual, and looked like a dang dog chewed up the case. WTF, don't they have any standards on these trade ins?

I did find Rock Band 3 for PS3 at a game store for 27 bucks. It is currently trading at $42!
All depends on the store. I got a near mint complete copy from my closest GS. And recently I've gotten several mint/complete PS3 RPG's there (using my B2G1 coupons). Best Buy, on the other hand, is at least 30-40% generic cases on their used stuff.

Thanks for reminding me about RB3. I have an independent used game store in my small town and, shockingly, I've never gone in there in the year+ it has been open. I guess I didn't want to get in to trading stuff there because I figured they would just up and disappear one day (as happened to another store like that a few years ago). But I should certainly check them out for buying stuff like RB3.

 
I have an independent used game store in my small town and, shockingly, I've never gone in there in the year+ it has been open. I guess I didn't want to get in to trading stuff there because I figured they would just up and disappear one day (as happened to another store like that a few years ago). But I should certainly check them out for buying stuff like RB3.
You definately need to look into going there, while each store is different, and I agree with having alot of credit at a private store is risky, you can find some pretty amazing deals at stores like that. My local store had the full .Hack G.U series CIB for cheap, and (Especially for last gen and older) you are doing yourself an injustice if you do not just go in and at least browse once or twice. I have found quite a few gems at mine, a simple one that stands out to me is the Wind Waker Strategy Guide :).

 
Not bad?! More like excellent ($14.39+tax -> $27.83)! Thanks! :D
Ehhhhh, it's not quite doubling my money so I wouldn't go quite that far. ;)

Glad that the hold request thing is working for me again since there's only one store in like 40 miles with it.

 
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You know the drill. Not bad after Bday coupon and PUR discount.

psv - F1 2011 TIV: $27.83

Gamestop link: F1 2011 (PO) $19.99

Ehhhhh, it's not quite doubling my money so I wouldn't go quite that far. ;)

Glad that the hold request thing is working for me again since there's only one store in like 40 miles with it.
I feel you. My threshold is $15 "profit" and up now.

 
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Does anyone know when the $20 video game credit from trading in $30 expires? I can't find any info on that? This was the official Amazon promotion that happened a few months ago.

 
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Just means it's time to splurge on more games. ;)
I TRY! Beleive me I try! But they keep sending them in mailers... Even an order of 4 games from bestbuy (Tank! shipped seperately from the other 3) all arrived in mailers! I have a dream, a box for every game, bubble wrap and packing tape as far as the eye can see!

Does anyone know when the $20 video game credit from trading in $30 expires? I can't find any info on that? This was the official Amazon promotion that happened a few months ago.
Oh darn ummm, Let me check, OK so it seem's (was $20 for $20) it expires on july 31st, so I would order something between now and then. Maybe a copy of Defiance for PS3 or 360? The TiV at bestbuy is $5.50-7.20 (Depending on if you are GCU) higher than the amazon price.

 
I TRY! Beleive me I try! But they keep sending them in mailers... Even an order of 4 games from bestbuy (Tank! shipped seperately from the other 3) all arrived in mailers! I have a dream, a box for every game, bubble wrap and packing tape as far as the eye can see!

Oh darn ummm, Let me check, OK so it seem's (was $20 for $20) it expires on july 31st, so I would order something between now and then. Maybe a copy of Defiance for PS3 or 360? The TiV at bestbuy is $5.50-7.20 (Depending on if you are GCU) higher than the amazon price.
You forgot your 2s.

 
I TRY! Beleive me I try! But they keep sending them in mailers... Even an order of 4 games from bestbuy (Tank! shipped seperately from the other 3) all arrived in mailers! I have a dream, a box for every game, bubble wrap and packing tape as far as the eye can see!


Oh darn ummm, Let me check, OK so it seem's (was $20 for $20) it expires on july 31st, so I would order something between now and then. Maybe a copy of Defiance for PS3 or 360? The TiV at bestbuy is $5.50-7.20 (Depending on if you are GCU) higher than the amazon price.
I used my promo on FFX HD >.<
 
Oh darn ummm, Let me check, OK so it seem's (was $20 for $20) it expires on july 31st, so I would order something between now and then. Maybe a copy of Defiance for PS3 or 360? The TiV at bestbuy is $5.50-7.20 (Depending on if you are GCU) higher than the amazon price.
Thanks, I just assumed we had until the end of the year or something! OK, looks like I gotta buy something fast.

 
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OK, you guys want $15+ profit? How about Kirby's Dream Collection from Best Buy?

$7.99+tax -> $18.02

Two copies will end up as $15.98+tax -> $36.04. That's $15-$20 profit, right? \\:D/

 
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Just did it over the phone. Took my RZ + gift card.
Cool, I'm glad it worked out for you. I'll try that the next time I see that problem. :)

I kind of wish I thought of calling CS before placing my 2-copy order, but I was worried it would be close to selling out by the time I got through to a CS rep (I haven't exactly had the best experience with BBY CS reps). Oh well.

 
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