Amazon Trade-In FAQ 5.0

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
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Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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Stopped at some GS's and picked up:

2x F1 2011 ($14.39 each) for ($27.83) each

1x Armored Core ($14.39) for $23.55

1x LOTR $20 for $42.03

2x Kirby $17 for $36.04

*does math*

$80 for $157.28 in credit with only $20 spent out of pocket, rest being credit.

:D

 
Gedemer said:
honestly at this point noone knows if you're good due to so many damn problems with Defiance CE.

Everyones UPC/EAN matched up and they have been denying them.
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Stinks. I'll just send it as is. Shouldn't be a problem, hopefully.

Edit:
Anyone have their Facebreaker/Stoked combo accepted?!

 
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Gedemer said:
honestly at this point noone knows if you're good due to so many damn problems with Defiance CE.

Everyones UPC/EAN matched up and they have been denying them.
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Yeah, no one can guarantee if your trade in will be accepted. Just have to send it in and pray.

 
Man Amazon trade in is pissing me off. First I had to contact CS cause the trade 10 for 10 off a preorder was denied for some reason, they credited me 10 though

This shit though is gonna hurt like hell. I just wanted my GS credit transfered and I should have just bought Amazon GC and not gotten greedy

 
Abeja said:
Man Amazon trade in is pissing me off. First I had to contact CS cause the trade 10 for 10 off a preorder was denied for some reason, they credited me 10 though

This shit though is gonna hurt like hell. I just wanted my GS credit transfered and I should have just bought Amazon GC and not gotten greedy
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Guessing you bought some Defiance CEs as well.

 
I had a saints row double pack rejected last week and this week my 360 headset got rejected. This is more hassle than its worth and the time it takes to process the trades is pathetic. I'm going to write to amazon just stating they r not doing a good job with trade ins.

 
My two EDF2017 were accepted (Yay!) so thats a few cents short of $60 from them.
But my two Defiance CE's (One 360 from GS and one of the PS3 from AMZ for the short while they pricematched GS) got rejected for "Wrong UPC" sadface.

Well I am in a much better mood, I spoke with a rep about the Defiance CE being rejected (One of each) for "Wrong UPC" when the UPC was correct, and how I even bought one of them from amazon (Not a third party seller) only 7 days before I had sent it out. Lots of talking etc and at the end I have two resolutions depending on what happens (Also she sent a ticket I dunno to the items in general or to my trade specifically saying the UPC are correct) "here's 2 options here, 1st, if the item is accepted, but then the price dropped, we will issue a promo for the difference. 2nd, if it was rejected, then we will issue a promo for the total amount which was $146.".
So I will send them back out when they arrive, once they get accepted I just need to contact CS again and a rep will issue me a promo credit for the difference, and even if they are rejected again for the wrong reason AGAIN, they will issue me the FULL amount in credit.

I know that not everyone is getting the same resolution I did and a lot of people are pretty sour. But this is why you try to keep trade ins like this small enough that even if they do get rejected there is less bite that you feel from that (sounds hypocritical). Keep in mind that selling anything or when trading ANYTHING in ANYWHERE, there is always a chance of a screw up.
But still, to the people getting a bit flustered over some items being rejected, lighten up a little bit, it isn't the end of the world and the trade in gods have been good to us in the past month+.
Also I don't find the time it takes to process them that long at all (there are a lot of different things they need to check for on many items) unlike gamestop which is, is there a disc? The people processing them probably have a massive amount to do, and hey shipping is free when sending them in which is AMAZING!

Also anyone contacting CS, try to stress a few things, you have checked the UPC and it was correct, sometimes the item even came from AMAZON ITSELF only a few days before, and how should you send it back in like they advise, you will receive about $89.xx less than you would have in the first trade in. Most of all be polite (I can't imagine it being a wonderful job where the people you talk to all day literally do nothing but complain, that is pretty much their job description) you catch more flies with honey, which is disgusting nobody wants flies in their honey, but we DO want trade in credit that we should have gotten.

 
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Miami Flash15 said:
Stopped at some GS's and picked up:

2x F1 2011 ($14.39 each) for ($27.83) each

1x Armored Core ($14.39) for $23.55

1x LOTR $20 for $42.03

2x Kirby $17 for $36.04

*does math*

$80 for $157.28 in credit with only $20 spent out of pocket, rest being credit.

:D
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I'm close to that but replace Kirby with Dr Who 5th complete series (new) and I'm close to your credit value, no cash out of pocket (GS and BB credit only).

 
Whew my Stubbs and EDF got accepted today.  Credit balance is now $110!

My game store had like 5 copies of KOTR, but they wanted $19.99 for them.  Dammit.

I did pick up Rocksmith at Best Buy for $9.99.  It is still trading for $16.

 
Jaashua12 said:
I just started using amazon for teade ins and after all your guys problems it doesnt even seem worth it.
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Yeah, I love shopping at Amazon, but have given up on their trade ins after getting a couple things rejected. Just easier to sell on the Amazon Marketplace, and some exceptions aside, I usually make more than the trade in value anyway.

 
Hemi said:
My two EDF2017 were accepted (Yay!) so thats a few cents short of $60 from them.
But my two Defiance CE's (One 360 from GS and one of the PS3 from AMZ for the short while they pricematched GS) got rejected for "Wrong UPC" sadface.

Well I am in a much better mood, I spoke with a rep about the Defiance CE being rejected (One of each) for "Wrong UPC" when the UPC was correct, and how I even bought one of them from amazon (Not a third party seller) only 7 days before I had sent it out. Lots of talking etc and at the end I have two resolutions depending on what happens (Also she sent a ticket I dunno to the items in general or to my trade specifically saying the UPC are correct) "here's 2 options here, 1st, if the item is accepted, but then the price dropped, we will issue a promo for the difference. 2nd, if it was rejected, then we will issue a promo for the total amount which was $146.".
So I will send them back out when they arrive, once they get accepted I just need to contact CS again and a rep will issue me a promo credit for the difference, and even if they are rejected again for the wrong reason AGAIN, they will issue me the FULL amount in credit.

I know that not everyone is getting the same resolution I did and a lot of people are pretty sour. But this is why you try to keep trade ins like this small enough that even if they do get rejected there is less bite that you feel from that (sounds hypocritical). Keep in mind that selling anything or when trading ANYTHING in ANYWHERE, there is always a chance of a screw up.
But still, to the people getting a bit flustered over some items being rejected, lighten up a little bit, it isn't the end of the world and the trade in gods have been good to us in the past month+.
Also I don't find the time it takes to process them that long at all (there are a lot of different things they need to check for on many items) unlike gamestop which is, is there a disc? The people processing them probably have a massive amount to do, and hey shipping is free when sending them in which is AMAZING!

Also anyone contacting CS, try to stress a few things, you have checked the UPC and it was correct, sometimes the item even came from AMAZON ITSELF only a few days before, and how should you send it back in like they advise, you will receive about $89.xx less than you would have in the first trade in. Most of all be polite (I can't imagine it being a wonderful job where the people you talk to all day literally do nothing but complain, that is pretty much their job description) you catch more flies with honey, which is disgusting nobody wants flies in their honey, but we DO want trade in credit that we should have gotten.
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Very YMMY. Others have reported just receiving generic amazon CS messages. A screw up is understandable, but this is more than a screw up. This is NorAm intentionally rejecting trade ins for a specific game once the TiV tanked.

 
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Well, got my copy of Defiance back, and here's what's in the UPC spot-

f9d0dc8d-f29f-4f80-99c6-a645e2fcc9fb.jpg


Was the upc on a sticker?  I never bothered to check.  Someone went out of their way to peel it off.  Going to have to call Amazon about this now.

 
kitsunisan said:
Well, got my copy of Defiance back, and here's what's in the UPC spot-

Was the upc on a sticker? I never bothered to check. Someone went out of their way to peel it off. Going to have to call Amazon about this now.
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Well that's definitely interesting. Is it still sealed (or was it sent in sealed)?

 
kitsunisan said:
Well, got my copy of Defiance back, and here's what's in the UPC spot-

f9d0dc8d-f29f-4f80-99c6-a645e2fcc9fb.jpg


Was the upc on a sticker? I never bothered to check. Someone went out of their way to peel it off. Going to have to call Amazon about this now.
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My GS copy had a sticker places where yours was ripped off. So...now they are removing them? That's screwed up...can't wait to see mine when it comes back. Wasted 57$ on my part since I unopened it to make sure the contents were in good order.

Just emailed amazon stating my game was new and it matched the UPC when typed in amazon.com therefore nothin should have been rejected.
 
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kitsunisan said:
Well, got my copy of Defiance back, and here's what's in the UPC spot-

f9d0dc8d-f29f-4f80-99c6-a645e2fcc9fb.jpg


Was the upc on a sticker? I never bothered to check. Someone went out of their way to peel it off. Going to have to call Amazon about this now.
Click to expand...
Wow. Yeah, the UPC was on that sticker that you're missing. Is everything still sealed? Did they even open it? Damn, I wonder if trade ins at the current $28 value will even get accepted without that sticker.

 
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Gedemer said:
We should all just keep the game and make a guild called "Rejected by AWD" -.-
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Lol. Only thing is I don't think we were rejected by AWD. We were rejected by NorAm. I received an item from AWD today that had a label from NorAm to AWD and a label from AWD to me.

 
I wonder if they said wrong UPC due to it being a sticker placed on it by GS.

Which could have been done by anyone technically...but on the other hand it shouldn't matter
 
Gedemer said:
I wonder if they said wrong UPC due to it being a sticker placed on it by GS.

Which could have been done by anyone technically...but on the other hand it shouldn't matter
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Potentially. I do remember Pete saying his were accepted, so it makes me think they didn't want to get stuck w/ a lot of Defiance CEs. Can't believe they reject it and remove the sticker.

 
rezound said:
Potentially. I do remember Pete saying his were accepted, so it makes me think they didn't want to get stuck w/ a lot of Defiance CEs. Can't believe they reject it and remove the sticker.
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Honestly I'll have to read their terms of use and such. I don't think they can...dare I say legally remove a UPC and send it back. To me that sounds sketchy as hell. They just changed our product.

I could be wrong, and am more often than not. Ill have a nice conversation with a CS tomorrow which may involve some stern talking to a manager :)

If they didn't open yours and you got it from GS you can't even return it to them because the label was taken off...
 
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Gedemer said:
Honestly I'll have to read their terms of use and such. I don't think they can...dare I say legally remove a UPC and send it back. To me that sounds sketchy as hell. They just changed our product.

I could be wrong, and am more often than not. Ill have a nice conversation with a CS tomorrow which may involve some stern talking to a manager :)

If they didn't open yours and you got it from GS you can't even return it to them because the label was taken off...
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True. However, you may want to wait and actually get yours back before you contact CS about that so you can verify that the sticker is indeed removed.

 
rezound said:
True. However, you may want to wait and actually get yours back before you contact CS about that so you can verify that the sticker is indeed removed.
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I won't bring that up until I know for sure but I am gonna whine and cry about it being rejected when it was the right UpC.

I shall not let this stand! Lol
 
Wow, what a nightmare.  I'm glad I hesitated on that.  I am always reluctant to send in collector's edition type things because I figure there is so much that can go wrong.  And as others have already discovered, they are a pain to ship if, as a last resort, you have to sell them yourself.

The last thing I remember being blanket rejected like this was the Let's Draw (or something to that effect - can't find the email any more) DS game that was getting some ridiculous amount and that was, what, 1 1/2 or 2 1/2 years ago? (I remember it being Dec/Jan timeframe but not sure what year).  But even then some slipped through and people got full credit.

I've had pretty good trades with Amazon recently, though, so don't let this sour you on them completely.  I haven't had a game rejected or downgraded since around that DS game fiasco.  Back then I was having multiple issues (like discs being sent back cracked, cases crushed, etc - when I was sending multiple games in boxes so just one couldn't get damaged like that).  It seems to have gotten much better recently in that regard.  This Defiance thing is more of a fluke now, I hope!

 
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io said:
Wow, what a nightmare. I'm glad I hesitated on that. I am always reluctant to send in collector's edition type things because I figure there is so much that can go wrong. And as others have already discovered, they are a pain to ship if, as a last resort, you have to sell them yourself.

The last thing I remember being blanket rejected like this was the Let's Draw (or something to that effect - can't find the email any more) DS game that was getting some ridiculous amount and that was, what, 1 1/2 or 2 1/2 years ago? (I remember it being Dec/Jan timeframe but not sure what year). But even then some slipped through and people got full credit.

I've had pretty good trades with Amazon recently, though, so don't let this sour you on them completely. I haven't had a game rejected or downgraded since around that DS game fiasco. Back then I was having multiple issues (like discs being sent back cracked, cases crushed, etc - when I was sending multiple games in boxes so just one couldn't get damaged like that). It seems to have gotten much better recently in that regard. This Defiance thing is more of a fluke now, I hope!
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Agreed, but this definitely stings. I'm sure Amazon will do something to rectify the situation, but it sucks having to complain to Amazon about NorAm. Just hope it doesn't reflect negatively on my account, especially since I'm going to seek assistance with 4 copies. =/

 
GBAstar said:
I bought mine from Amazon and they were still rejected so it's not just because it was from GS.
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Yup. Amazon had the exact same type of sticker as GS. I don't think the sticker is retailer specific.

Gedemer said:
I won't bring that up until I know for sure but I am gonna whine and cry about it being rejected when it was the right UpC.

I shall not let this stand! Lol
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I think we should all contact CS. We can't give up. If we cower, then they've won. We can't let them dictate how we CAGs live our lives. We have to stand up to their sneaky, evil darkness. We have to stare them in the eye, let them know that the good outnumber them, and we always will.

...wait, what were we talking about again.?.. ;)

(TL;DR = I'm definitely contacting CS when I get mine back!!)

 
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CaseX said:
Yup. Amazon had the exact same type of sticker as GS. I don't think the sticker is retailer specific.

I think we should all contact CS. We can't give up. If we cower, then they've won. We can't let them dictate how we CAGs live our lives. We have to stand up to their sneaky, evil darkness. We have to stare them in the eye, let them know that the good outnumber them, and we always will.

...wait, what were we talking about again.?.. ;)
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Wait, Amazon's copies of Defiance CE also had a sticker UPC?

But, yeah, the more complaints that Amazon receives about NorAm, the more likely they are to investigate or punish them.

 
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Question?  Did anyone ever send in that NBA 2K13 limited edition (with the basketball or whatever)?  That was a GS->Amazon transfer mentioned a few weeks ago that I almost did myself for the $10 deal (I ended up doing something much smaller and simpler for it instead).  I'm just wondering if they took those with no problem though - probably not too many people sent that though.

 
I'm an idiot. I say "maybe they rejected due to the sticker"

Derp. I sent in a Defiance CE about 2 weeks ago and it was the same thing...and got accepted. Obviously it's due to the huge trade in load. Her derp on my part.
 
Well, mine is in transit and I called Amazon CS about the UPC sticker problem and they noted my account and the trade-in transaction itself.

Plus I still have my photos I took before sending it off. I am not taking any chances.

 
rezound said:
Wait, Amazon's copies of Defiance CE also had a sticker UPC?

But, yeah, the more complaints that Amazon receives about NorAm, the more likely they are to investigate or punish them.
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This is not the first time they have problem with different UPC. Nothing will come out of it.

 
dmaul1114 said:
Yeah, I love shopping at Amazon, but have given up on their trade ins after getting a couple things rejected. Just easier to sell on the Amazon Marketplace, and some exceptions aside, I usually make more than the trade in value anyway.
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See, I feel the exact opposite generally. I've only had one Amazon trade get rejected, and that was a book that did have water spillage on it so it was a risk sending it in to begin with. Its so little hassle for me to send in a trade (especially with free UPS pickup at my work) and the value goes right into my Amazon account. Whereas with the marketplace I often find that even at low price listings, my items take several days or weeks to sell, plus I gotta hustle to the post office which is on the other side of town after work to pay for shipping. Unless its a huge difference between the two values I'll take the trade-in every time.

 
GamerDude316 said:
See, I feel the exact opposite generally. I've only had one Amazon trade get rejected, and that was a book that did have water spillage on it so it was a risk sending it in to begin with. Its so little hassle for me to send in a trade (especially with free UPS pickup at my work) and the value goes right into my Amazon account. Whereas with the marketplace I often find that even at low price listings, my items take several days or weeks to sell, plus I gotta hustle to the post office which is on the other side of town after work to pay for shipping. Unless its a huge difference between the two values I'll take the trade-in every time.
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My stuff I price low usually sells in days, if not within hours of listing. At least for games--I'm only selling mainstream stuff and almost always just put it to just below the lowest price. Definitely could take longer for more obscure titles/items or if trying to make more money with a higher price.

I have a bunch of padded mailers I bought cheap on ebay years back, a postage scale and just print the labels using Paypal shipping (cheaper than the Post Office as delivery confirmation is included for free. I live in a condo with a concierge so I just drop it at the front desk for them to put in the outgoing mail. So pretty hassle free for me.

Here's a link to the paypal shipping--it can be hard to track down (as it's really meant for ebay orders, but you can backdoor into it through this link--and I've used it for years with no issues): https://www.paypal.com/us/cgi-bin/webscr?cmd=_flow&SESSION=y4776w1QC0kM0nPEUNxKtCyiDWsRv6xw4wzyDJY2NSJpbWVRNLTFUjAclBG&dispatch=5885d80a13c0db1f8e263663d3faee8d4e181b3aff599f99a338772351021e7d

I need to bug them about my God of War saga trade in--it got rejected on July 2nd (said "disc unauthorized" as the reason--I guess because it didn't have the code for the two PSP downloadable games as I'd used it?) and I haven't gotten it back and the status indicates it's still processing. Not sure I care though as it would probably just go to Goodwill as it seems that collection is pretty worthless without the PSP game codes (I generally don't bother selling things that go for less than $10).

 
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Vigilante said:
Will do. I'll probably just email them directly later tonight rather than use live-chat--I tend to have more success with that method when I encounter any Amazon-related problems.
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Yeah, I'm definitely going to send an email as well once I receive them back. I talked to a rep and he said Amazon's trade in dept should contact me.

 
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