snootyusher
CAGiversary!
BUY.COM SCAM ALERT.
I ordered the Pioneer 600W 5.1 speaker page from the Deals page on 11/30. My package "shipped" on 12/6 and was supposed to arrive today. Looking at FedEx's tracking, it hasn't even been picked up. It's still "Package data transmitted to FedEx " I called Buy.com today, and after being placed on hold for about 10-15 minutes, was told that they DIDN'T actually ship it. How the F could you note it as shipped if you didn't ship it???
The service rep was going to re-order the shipment, which would take another 1-2 bus days, then another 7-9 in transit. This is clearly unsatisfactory, since my shipment was supposed to arrive TODAY, and I will be on vacation when the "new" shipment arrives. I told him I wanted it overnighted/expedited. He said that they could NOT change the shipping method at this point. I asked to speak to a manager/supervisor, but, surprise!, none were available. Now I'm waiting for a call-back.
Also, I asked him if they would have ever picked up on this error if I didn't call. THEY WOULDN'T HAVE. It was up to me, the customer, to make sure that a retailer follows through on their order. They were happy to TAKE MY MONEY and not actually give me what I paid for. Absolutely ludicrous.
Has anyone had experience dealing with the morons at Buy.com customer service? Any suggestions?
(note- i posted this on the pioneer deal thread as well).
I ordered the Pioneer 600W 5.1 speaker page from the Deals page on 11/30. My package "shipped" on 12/6 and was supposed to arrive today. Looking at FedEx's tracking, it hasn't even been picked up. It's still "Package data transmitted to FedEx " I called Buy.com today, and after being placed on hold for about 10-15 minutes, was told that they DIDN'T actually ship it. How the F could you note it as shipped if you didn't ship it???
The service rep was going to re-order the shipment, which would take another 1-2 bus days, then another 7-9 in transit. This is clearly unsatisfactory, since my shipment was supposed to arrive TODAY, and I will be on vacation when the "new" shipment arrives. I told him I wanted it overnighted/expedited. He said that they could NOT change the shipping method at this point. I asked to speak to a manager/supervisor, but, surprise!, none were available. Now I'm waiting for a call-back.
Also, I asked him if they would have ever picked up on this error if I didn't call. THEY WOULDN'T HAVE. It was up to me, the customer, to make sure that a retailer follows through on their order. They were happy to TAKE MY MONEY and not actually give me what I paid for. Absolutely ludicrous.
Has anyone had experience dealing with the morons at Buy.com customer service? Any suggestions?
(note- i posted this on the pioneer deal thread as well).