Ok well I have some restaurant stories.
First one is quick.
This guy came in during a busy time, and it was probably one of my first couple weeks working. Anyways the rule at my restaurant was, that you should try to save a certain two tables for 4 or more people when it becomes busy which I tried. So I told the guy to wait, and he said what about that table over their? I just told him that I need to save that table. Then suddenly he walks right out of the restaurant and as he was walking out, he goes "schmuck" or however you spell it.
Next story..
This one lady walks in at the time we close. Well actually I can't blame her since the sign says 10:00 p.m. and we closed at around 9:45 that day. She walked in with her family, and I told her that we were closed. She said you have got to be kidding me. We drove all the way over here and your sign says 10, and you guys close on us. I ask her if she planned on eating and finishing by closing time. She just said THIS IS NOT HOW YOU RUN A RESTAURANT! Walks away.
A couple days later she comes BACK with her family, and asks my friend that I work with if I was lying. She says "hey that kid told me that you guys were closed yesterday, is he lying?" Well anyways that pissed me off but I still continued to be nice. Anyways quick to mention, she was sitting by this group of spanish people it was a big family eating dinner. At the end, she was a pain in the ass asking for every little thing like a FEW extra dishes for sauce, more sauce, hotter food, less spicy food, she didn't like the chicken, etc... Anyways she must have said something about spanish people, and her SON *sarcasm* surprisingly *end sarcasm* said something that was offensive to those spanish people to, or said something offensive ABOUT them. So they get in an argument and the son of the spanish family starts cursing at the mom. At first he was polite but started to say ma'am I only ask that you please tell your son to stop talking so offensively in front of us. Then the mom go's out about how this is America and how her son can say whatever the hell she wants. Anyways the argument continues and the guy starts talking and saying that shes ****ing ugly and how she needs plastic surgery and that she should get her ugly ass out. ANyways she didn't tip, and she walked out and said I'M NEVER COMING BACK! YOUR SERVICE WAS TERRIBLE.
Okay next story...
I had a few customers walk into the restaurant with people eating right in front of them and ask if we're open. NOTING that their is a sign on the front of the door saying that we are open.
Another story
This lady came in for some take out on a VERY busy day. She was a REALLY cheap ass lady. So first, she orders, she looks kind of nice so I was polite to her more than usual since she did NOT SEEM like a bitch. Anyways at the end she says her last order did not receive a SMALL white rice (now I was kind of thrown off, and usually I would ask someone if they remember this so she doesn't try and scam us, but I figure who would lie about a white rice), so I just decided to give her an extra small white rice for free. I gave her a discount for 95 cents for that.
Now thats ALMOST understandable, who wouldn't want to get what they didn't get last time? But now to think of it, last time her rice CAME with her order, so in a way she got it for free, and now she got an extra one, but hey whatever. That particular day we had a "5% off with cash purchases" so this lady decides to get that 5% off plus the free rice. her ticket was around 20.19 give or take 2 cents WITHOUT the discount. So with it I think it ended up being around 18 something. She gives me a 20 dollar bill and I remember giving her change back around 1 or 2 dollars and something cents. Now we need to remember that information for later.
Now remembering that it's REALLY busy, and its a small restaurant. I have to handle all the delivery/pick-up calls, all the take-out orders, the seating/reservations, and money up front. Now it doesn't SOUND that hard, and it isn't, but when you have two people on hold on the phone at ALL times, even after answering one call, and people walking in to takeout, and like 10 people waiting to be seated yelling at you telling you that you were lying about their place in line, you get annoyed, and it gets kinda hard.
So her order comes out, along with another guys. I'm busy doing other stuff, so I forget that one guys came out, AND I have to remember if everyone has paid or not. So one guy ended up finding that his food had been sitting for a minute, because I didn't realize it was out. He walks out no complaining.
But finally the lady gets her order (btw everything I've been saying is relative to whats going to happen) and looks at her receipt. So far shes been normal, MAYBE a little bit cheap but hey 5% and almost a dollar isn't too bad of a saving right? I probably wouldn't have done it at such a busy time. Our computers did not have a function to just give 5% off and a discount off the food, theirs more math and calculating that I had to figure out myself. But she didn't know that so I understood. Anyways she reads her receipt, but the one I sent into the kitchen did not include the discount she got. she looks at it and it says 20.19. But I know for a fact she gave me 20 and I gave her change, meaning I DID give her a discount. Plus it said it on the computer. She continues to argue with me saying I didn't give her the discount, and how I was ripping her off. I tried to reason saying ma'am you gave me a 20 dollar bill, your ticket does not have the discounted price on it, look, it doesn't say "discount" and I even printed her a new receipt, but she didn't believe me. Anyways she just said find you know what, I'm just going to take my food and leave. As she walked out, she said "I'm not coming back here ever again. I told her "Okay thank you for never coming back." Well that was the bitch part. Anyways the fun part was her yeling at me asking for the manager, and since my boss was busy (well the manager or whatever you want to call him -the owner of the restaurants son- well hes a kid too, so he usually understands when me and my friend talk back to some customers, and plus he was busy) so I just told her that I was the manager. I ended up ducking behind the counter and stood back up after saying "okay let me get him", I am the manager. She started yelling at me saying that I was lying which I was but hey, she was a bitch, I didn't care.