Where are these thousands of people that are smearing LRG for the Skullgirls delay? Most people I've seen on places like CAG, GAF, reddit etc. are understandable about the delay or just generally wondering what the status of the game is, not sheathing at the mouth of anything. I'm sure you guys have gotten some complaint emails and probably even some refund requests, but I'm not seeing any widespread blowback and LRG's name being smeared, frankly, anywhere.
Fair point about Playasia, I misconstructed that argument.
There aren't thousands who are smearing us but there are thousands who don't understand the delays (literally everything we've posted on Facebook or Instagram has been met with an "Any updates on Skullgirls?" post - even literal updates on Skullgirls will still get those comments). To date, we've answered over 2,000 support tickets related to Skullgirls at an average response time of 3 minutes per ticket. We're nearing three weeks worth of time for one customer support agent to just respond to Skullgirls concerns! That doesn't factor in the time or effort I've spent responding on Twitter, Reddit, Facebook, and Instagram.
The folks smearing us number in the 100s and are loud enough where they get to me. They are appearing on our limitedrungames.com forums and other Vita-focused communities. On r/Vita, people actually think we ran off with their money.
I've seen belligerent jerks on Twitter on a nearly weekly basis getting mad at us for how long it has taken. I see daily sarcastic remarks about the delays. Our detractors are using the situation as ammo to convince people we're a bad company. Additionally, I have to deal with at least two or more PayPal disputes per day which do nothing but waste my time and hurt my standing with PayPal.
That's not even touching on the fact that we planned to press 10,000 units of Skullgirls on PS4 and 5,000 on Vita via our traditional route (you can verify this claim in the Game Informer interview I did where I say we have a 10K game on the horizon). We sold significantly less through preorder and had to spend a lot on advertising to even pull that off.
Frankly, I'd rather die than do another non-PC preorder.
Skullgirls has shown that not only does it make our job significantly more difficult, it inadvertantly makes the games more rare because less people buy them.
Our partners have EVERY single right to reprint their games once we sell out. Our model works for everyone involved - if you feel a particular game was vastly underprinted, you can very easily ask the devs to seek another pressing. They have the rights - we don't lock anything up in a vault!
