Amazon thread? Oh wait....
Lay it on us... We're here for you.
I bought a new wireless mouse for my dad on Monday from Amazon (we'll call this Order 1) for delivery today, his B-day. I'm looking for UPS guy at his normal time, 12 to 1, so I can get the package and wrap it before I make my way to parents' house this evening. I see the big ugly van zoom right past my dwelling so I go to my account to check the order. Nothing on the main page about a delay so I pull tracking and see this:
Undeliverable : Returned
Sorry, your package was damaged in transit and will not be delivered. Please go ahead and replace your order. You will be refunded for the original shipment within 2-3 days business days after we receive it.
It made it 1 state over, yesterday, and some ass-hat probably backed over it, and now I won't get it. Nothing from Amazon, though, no emails or texts saying: "We're sorry. Something happened and your order isn't going to make it. How can we help?" Nada.
On top of that, the money I paid for the mouse won't be credited back to me for 2 to 3 days after they receive the UPS damaged package back to their warehouse. Kind of

ed up, considering, but ok, I can deal.
So, I go back and reorder the same mouse (Order 2). Everything seems okay, until I pull up the order details from the email and find that, not only have I been charged for the mouse (which is expected) BUT, They placed a pending charge on me for like 40% of the order total. What-the-absolute-

man?
Got on with Amazon CS with Akshay (groan) to understand what the Hell they're doing over there and it's like I'm trying to explain advanced calculus to my cat. He or she keeps bringing up Order 1 when I'm talking about Order 2. Profuse, unnecessary apologizing for the inconvenience when all I want is my shit. So, now my issue has been escalated to some other department for further cornholing.
And today started off so well