[quote name='mbstuff']My Xbox 360 died this week (3 red on the ring, error code 0020), making it 13 months since I bought it, and thus out of warranty. Having read that people have gotten ~$70 and ~$100 repairs, I call and mention that I've read that they have the authority to reduce the repair cost.
Then, the phone rep blows my mind: He tells me that I will receive the discounts on the repairs when I send my xbox 360 in for 2nd and 3rd repairs. But, he said, you can rest easy since you get another year warranty with the $140 initial repair. So I'm thinking, wait a minute, how common are these 2nd and 3rd repairs that they not only have a pricing structure in place, the reps are telling me about them like I should expect to send it in again and again.
That's ridiculous. Wasting my time sending in for repairs a 2nd and 3rd is something I WILL NOT do. $140, I might bite the bullet. But not if it's going to crap out on me on a yearly basis, warrantied or not.
When he put me on hold for a minute or two "checking" to see if he could give me a 25% discount and came back to tell me no, I told him no thanks with the repair.
Xbox 360 really did become maybe my favorite console of all time, but after that phone call, I might never play it again. I'm thinking about taking a hammer to it and mailing the pieces to MS headquarters.[/QUOTE]
lol, it's true. The console likes to break. what did they say the failure rate was? .5%?
btw why is this thread no longer stickied?