[quote name='rarebucky']Alright guys, it must be said - I am the ONLY ONE who runs into asswipe managers EVERY time I go to trade in anything at EVERY FYE/Coconuts I go to??? I think I've been to about 7 or 8 between NY and NJ and every time I have a major problem and am made to feel like I'm doing something illegal by selling them items. The worst was today though, at the Palisades Center Mall in NY (head's up - DON'T GO TO THIS FYE!!!). The kid told me they couldn't take sealed games so that I should go outside the store and open them up and come back in. Something about theft prevention. Ok, so I give my other opened, used games and CDs at which point the manager comes over and says you can only trade in a maximum of 20 items a day and that I should come back tomorrow. Ok, so I don't raise a fuss either. I traded in 20 items, went outside the store, opened up all of my other games and waited for my gf to meet me. Went back in the store and had her go up to trade in the games since they wouldn't let me and then another dick manager comes over and starts yelling and sreaming "We saw you outside the store opening these games! We can't take these games because they are NOT used and we don't know where they came from!" I started trying to rationalize with him at which point he shouted in my face "THE ANSWER IS NO - WE ARE NOT TAKING ANY OF YOUR GAMES!!!" and stormed away. LOL!!! I was speechless. I didn't know selling new discs was such a damn problem! Is this company just trying to alienate it's few current customers and trying to go completely bankrupt or what? I've had some amazing experiences at other stores just trying to trade in normal CDs. Other people here HAVE to have had similar experiences. It's just unbelievable.[/quote]
It's not just you. I've been to them as well. I went to the one in Wayne\Totowa for the penny games thing awhile back and the manager was yelling at me and said I won't give you the games for free and I said well then that's false advertising...so on and so forth. I really REALLY hate these stores. The managers always give you dirty looks or make stupid comments about trading stuff in. One actually told me to call ahead of time because they get so busy...and he keeps saying it as I look around and there are about a total of 4 people working and 2 customers!!! I haven't been to any in months because it just isn't worth the aggravation. You weren't doing anything wrong with bringing in sealed games. You own them...they are yours. He doesn't have to take them but he could have been nicer about it. I love how they act as if they are doing you a favor by taking your games. The company offers these deals and then these people give you are hard time about it? As for the trying to pull a fast one comment that is crap. If someone says I'll take your $3 game and give you $20 then why not? He is only doing what FYE says they do. We buy games!!! blah blah. Most of these companies charge over retail for CD's, Games, and DVD's. You could say it is because people take advantage of these deals but these places have been overcharging from the day they opened. I know the other worry is about stolen goods but like he said he didn't bring two of the same game in! If he brought a sealed case of 100 Grand Theft Auto III's then I would suspect something. It all comes down to customer service and these places have none. Maybe it's only this area but it's almost as if these people are trained to be idiots.