As an added layer of security, the password can only be reset on the hardware in which it was created, or through a validated email confirmation. If necessary, Customer Service representatives have alternative methods of validating accounts, but the primary means will be through the console on which the account was created.
So Fallout New Vegas DLC group:
1.Halfwasted
2.Foxx
3.Junno
4.(Myself)
5.???????